SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At the European 44 exactly approached :) very beautiful, ideal for dancing, holidays)
Much better than I expected
Like in the picture. Everything is super. Fabric pull. Hips moisture
Very beautiful!
Lovely!
Was perfect body. Bought 2 sizes Q my.
super
Ordered for the new year corporation back in November, received in the last numbers of January (((((to the quality of claims like No. Somewhere the bochrome hangs
YES, EQUAL AFOTO, HOWEVER THE SIZE IS SMALL
Very quality
Beautiful dress, more beautiful than the pictures, looks expensive and everyone found beautiful.
wowww...wowww...this dress is AMAZING...beautiful, gongratulations store. XL fits for 62 kg, and 1,65 and 91 bust
It's okay for the girl. Beautiful. The height is 153 just below the knee, thin. Thanks to the store. It's time
Beautiful
Dress. Super!
Description accurate. Size l is suitable for a figure with parameters 92-78-98. In the waist, the gdp sewn the braid a little small. Height 164. The dress came a little deformable from behind. Braid with fringe of the back of the top, because of this, the length of the back half is shorter than the perpdays, and when dressing even more bullying. Opened a dispute with the return of the third part of the amount. The dispute is closed in my favor, thank you! The dress was adjusted and hurray!!!! It's perfect. Dressed once, a couple of threads fell, but not trouble. For communication with the store i put 1 only because there was no need to communicate. I advise you to buy.
Perfect Dress❤❤❤
Thank you!! I'm very satisfied! Dress is very beautiful
1Thank you for selling a good and gorgeous dress cm: 1.62 kg : 64
The dress is not bad, took in white. in my opinion, a lot of fringe and it climbs
it was very nice but the size run small. I order XL and it was very very small for. all my cloth size are XL that why I order XL
Beautiful
Thank you dear store