SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool looks!!!! Highly recommend.
Wonderful backpack, there is no smell, threads too. I came quickly. A4 sheet is put
A wonderful backpack, a 13' laptop is placed. Very happy. Looks very neat, definitely worth your money
сумка просто супер!
Ordered 16.06, received 03.07 (at the place of receipt came 29.07.). Completely complies with the description, durable leathers (most likely); there is a smell, in three days has not yet breathed. There's no inside. Ordered with coupons (see photo 4)
I have no words, he is gorgeous
Super, order, good backpack
Came for a month in Mo. Slightly frayed edge from below. And so good, for 1,5 t P is normal. Autumn coloring I liked most
Thank you store! Quality is good, delivery is fast
Very nice and beautiful backpack
A beautiful backpack, the only minus there is no lining, but even this does not cause problems
Wonderfull
The bag makes a very hydric impression. Had I not possible. You matches exactly the picture/video. Am amazed!
Super!
Nice backpack. Quality. Roomy. Firmly sewed. Come quickly. My daughter is happy. Thank you store. I recommend it!
Very quality beautiful bag, comfortable, made of good leather. I thought there would be something like Suede on top, but it turned out to be just dense matte leathers, so that a good appearance will keep for a long time. The seams are really sewn with threads, looks vintage and stylish. To get into the inner compartment you need to open 3 locks-the "trigger" in front, magnets under the straps and the inner zipper. Happy with the purchase. The only drawback is a little heavy on its own.
Beautiful, even skin smells))
Yak in the photo
OMG guys I love it! So stylish, such a good quality. AMAZING. Would definitely buy it again. Quite spacy too, sure laptop doesnt if, but for a tablet, phone and wallet it is perfect.
Looks good, all seams are smooth, the clasp is sturdy. The suede part is slightly lighter than stated, but it looks even better. A4 format is included, there are 3 small pockets. There is a small smell, but it is not critical. Very satisfied, the store advise. Thank you✨
Very nice, a few little mistakes but still a nice material, has a bit of a smell but nothing too bad, overall very very good for the price!
super!!!!!!
Thanks a lot for this beautiful bag.
The backpack is comfortable, made of good artificial material, with quality fittings. Of the cons-there is a smell, very weak material the inner pocket is weak. Strangely made zipper of the main compartment.
I really liked the backpack. Packed was good, inside the package with air.
For such money there are no questions at all
Product as described, lovely colours, soft leather.
This is an amazing thing, very high quality, looks expensive, definitely recommend! Can be worn as a backpack and as a bag. He came to Anapa in 20 days. Thank you store!)
Great backpack, fast delivery.
The backpack is nice, good quality product. Great value for money.
I did not receive the right bag but the store was very responsive and refunded immediately
Goods consistent with the description. Only minus the bad smell