SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This arrived super fast compared to other things on AliExpress. It’s cute and looks like the photo but a few things that aren’t amazing. Typing on my phone with this on is a little cumbersome and the cross body chain is extremely cheap looking and feeling. It’s very light, almost like a fabric feel. That was a little disappointing, but otherwise it’s great.
On XR is great, very soft silicone, pocket functional, quality. Comfortable and beautiful. Product description is fully true, color and size too. Delivery 3 weeks from the moment of placing the order. The order is satisfied. Thank you store and store!
Good store. Good product.
I loved the case, I get a lot of praise for how beautiful and original the product is.
Thank you, cool cover,
OK
I love it. it's beautiful. and it's good for my iPhone Xr. it took only two weeks. I recommend it and would buy again.
Great product
Super product, very fast delivery
Case is beautiful and solid. Live look better than the picture. Very fast delivery. Zamówiłam 11.11, happened 25.11. Recommend!
Product reviews for description, store reviews for shvidko.
Very cute
exactly like photo
Just as described
Very good
It's the best thing really is maybe I won't be able to lose my mobile will fit my super satisfied important cards from en ta purchase
I like it! Shipping took 3 weeks and I paid for faster shipping. It’s cute and would be great on a night out when you don’t want to bring a purse. The silicone is very soft which I like.
on time received
Product is exactly as described and fits my iPhone 11 perfectly. It took less than 2 weeks and came with a long chain.
it's amaaaazing
Fabulous. Very nice
very nice
Consistent with the photo, very practical, a thick but not serious it is done, I ordered it in black I received it in brown. Good protection, the volume keys and turn off the phone works very well there is no problem and the hole for the sound and the charger c impeccable nothing to say.
Works well. Very good use
awesome case nice texture
I liked-I think it will be convenient.
Just like in the picture and is supper cute. And is like a supper cute mini purse.
nice
Glittered in the goods. Shipping Day is about.
It’s very beautiful !
Very nice and arrived in just 15 days. I recommend it!
At first glance a chic cover. On the phone has not yet dressed, later I will add a review