SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice but took long
nice
Slippers cool, soft took 14 size 12 cm, US 5,5 months have small stock
пришло за 2-3 недели в Саратов. На весну норм.
They look great. They're nice.
Excellent shoes, soft, on the sides of Velcro. Very smart look, I'm happy with the order. Thanks store
I love it, it's that they're beautiful. My four-month-old baby looks great. Super nice. Good quality and good finishes. I recommend it.
Little cute. The product looks like in the picture
Great product, highly recommended
Just like the picture!
Очень мыла на осень весны не на зимы размер мало мерять нам 11 мес заказали 13 18 но мало
Cool, comfortable
Nice slippers
It's pretty the slippers It's good quality
Boots maximum for the spring and then you need a warm sock under them to dress. I bought 18 m, the child is half a year old, the size of the foot is 11,5 cm. Probably a warm sock will fit in there and everything.
Super good quality. They're very soft and warm. The shape of the Slipper does not deform. Just like the pictures. Be happy with the purchase. I demand almost 10 days to arrive in Chile. super fast delivery. So I recommend 100% to the store
They're very beautiful. My baby looks beautiful.
For winter for cold, and so generally pretty.
Is very good quality and toasty warm as this picture
For winter, cold, but for autumn or spring will go. Came fast
Recibidas en solo 2 semanas. Tejido más bien fino. Apertura lateral. Suela flexible.
If very pretty and I get there fast
Excellent.!
Very warm, very pleasant, very soft.There has never been a better shoes I could have imagined for my daughter. however, when I ordered, it was 4 months ago. due to Covid there was delay in delivery and my daughter's feet have grown bigger.
Very beautiful schüchen
The goods didn't come. Money returned
Very good product. The booties are very nice, well sewn. I 've already washed them and they have no problems. I recommend.
Fantastic! I love them
Good booties, but I would not say that winter, not so warm, instead of socks will go. I took for a newborn, I do not know if they will not be large There was a problem with the Mail, first showed that it came to my city, then allegedly again went back (so several times was). Began to write to the store to understand why so, said that nothing will do, the protection's not over yet. In general, disappointed by his inaction!
12cm
Super cute baby shoes and nice and warm for the winter. By the Velcro goes this not so out quickly.
Very beautiful <3
I love it. Finally got it Jan. 12 2021, ordered Oct. 09 2020. Glad it came anyway.
Very nice boot for my son, I recommend