SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery was a month, with the store did not communicate, in general everything is good, the seams are even, strong, without thread Peeler, it is Eco Leather, quality leather substitute, there is a small smell, the goods of their money are worth. Looks cool, bought a teenager.
It's not bad. Time will show
Delivery fast, in appearance liked!
Soft, leather, holds 5 stars
это уже третий мой заказ на этот рюкзак. Все супер и он очень удобный и лёгкий.
Thank you
OK description is just as the Simple non-waterproof also seemed to be But not by key
Super thing
The backpack is not bad) roomy. 12 days to Moscow region)
Very good men's backpack. Many pockets, roomy. Thanks, recommend
Delivery super fast to Peter, backpacks fire
Excellent backpack all as in the description! !! Came to Moscow very quickly
Super quality, the backpack is really good, but the photo seemed more in reality it is very compact, but almost nothing is West and for the back just super
Everything is clear, the courier brought to the door
Cool ryubzak! Very high quality everything is done, very roomy, to Nizhny Novgorod in a few days came the courier handed in his hands. You can take will not regret! I need it to travel on a class chopper
Sent instantly from Russia. Delivery 5 days to Perm, brought by a courier. Sent SMS about confirmation of delivery with a link to the website IML. There were errors in the already filled address. Change Region and delivery address form confirmation does not allow. Then why the ask for confirmation? After several failed attempts, the confirmation was still registered. After that, Wyber received a message with the requirements of confirmation of the address. After all, on the day of delivery, they sent SMS with the courier's phone. And the delivery issue finally decided. The parcel is packed in 3 bags. The quality of the goods looks good, the threads do not stick out, the skin glitters, the laptop 15' entered with difficulty in the pocket. Places after that remain a little, for several books and folders A4. There are pockets inside and outside, inner walls rustle like glued, maybe it's impregnation. About the durability is definitely difficult to say, only time will show. I hope it's worth your money. By the fact, a good city backpack, fast delivery with small jambs
A great backpack costs your money
Everything is clear, the quality of the norms, it smells not significantly. I came very quickly.
The second time I take this backpack. Last time I took it about 2 years ago. Since then, the quality of the material of the inner lining inside the pockets has fallen. Previously, there was a pleasant fabric to the touch, now something like polyethylene. And so externally a good backpack.
Normal
All as in the description, the capacity of fire and externally solid, men's backpack
Very nice and stylish, with high fit. Very fast delivery
It's all right. The bag is excellent
The first impressions are positive. There is no stinging thread, the material to the touch is pleasant, there is a small smell. Courier delivered 10 days earlier.
Everything is fine as in the photo
super quality, it's too good, recommend will purchase again.
Awesome backpack, thanks to the store, the quality is super
Thank you. Corresponds to the description.
Comfortable and you see it has autonomy, I don't think it will last less than 10 or 15 years with this backpack I have for life
Backpack beautiful and various internal compartments.
The backpack is great! I'm ordering a second time for my son. He was wearing him in the tail and in the mane for two years. He would have worn further, but he looked a little shattered, so I gave it a new one. Thank you store for the quality product!!!