SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличный рюкзак за эти деньги. Спасибо продавцу. Рекомендую
entspricht der Beschreibung. passt also. schnelle Lieferung.
Рюкзак пришел за пять дней. Полностью соответствует описанию, но чуть меньше указанных размеров. Сделан хорошо, качественно.
Total perfection. Strongly recommended in addition the store communicates very well and makes you really comfortable
Quality factory goods! Well done, everyone thought it through! Material quality. Shipping fast.
Быстро доставили прямо к дому. Качество супер! Приятная кожа, без запаха. Стоит своих денег! 3650. Внутри надувной пакет, в чехле.
Great backpack! Delivery is very fast! The store is responsive, sensitive to requests
Спасибо!
Backpack Super! At 15''suitable, store sent with gift
Good and quality backpack, super fast delivery to door)
Once again made sure that these are the best backpacks on this trading platform!
Reliable in
Very fast shipping. Thank you great store
Ok!
Great backpack. Exceeded all expectations
Great! But waited in the new version, came in the old. Still happy! Thank you very much!!!!! Worthy thing! Son is delighted!
Very good
I bought the product at a very reasonable price. A very stylish product. Their counterparts above 500 pounds in our country
The backpack is excellent! Fully corresponds to the description. Delivery to Moscow 5 days, brought the courier IML to the house. The store on the photo promised as a gift a cable for gadgets, but the gift in the backpack was not =) in the rest of the purchase is satisfied!
Everything was super. I recommend to everyone
Arrived before expected.
Good store, the product is very value
Packed remarkably, inside the package to hold the shape of the backpack. The backpack itself creates the impression of quality: the stroke of lightning without eating, the accessories look decent. Material combined: something like leatherette and textiles. Not very hard back, but the shape of the backpack holds, does not fall, does not bend when empty. Light, thin, for a 15.6-inch laptop just right. Inside there are small pockets, on the back there is also a pocket and a strap for attaching to the suitcase. Very satisfied!
Excellent backpack, fast delivery to the apartment. Warn for early delivery
A good backpack, the seams are all even, the fasteners are reinforced. Look good. Its money is worth
the communication was great with the store and I will definitely recommend to anyone!! Thank you!!
The product is very successful. The store is honest and reliable. Very fast in shipping.
Great backpack!!!
Fast Shipping, the best laptop backpack ever!!!!!
good nice product as described
Gorgeous product, gorgeous quality. As a young business person, I was very happy to have such a bag. I found it great for daily use and workplace use. The quality, material quality, design and use are very beautiful and wonderful good. Also thank you also for coming usb cable. I recommend it.
Backpack super. Son's happy. The quality is excellent.
Arrived! Beautiful! Good quality!! I liked it very much!
This is really good bro, I like it very much. Recommended
I ordered a new version of the backpack, but for some reason the old version came. But still, the backpack is good, 17. 3 inches of moisture if expanded. Thank you, 4 days before the Rostov region