SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Didn't come goods
Ottimi! Durevoli soprattutto se la matita viene applicata sotto di essi. Opaco e di buona qualità. È il terzo ordina che faccio in tre anni. Insostituibili. Molto più durevoli di marche famose Li amo! Buon venditore. Veloce la spedizione.
A little smell of chemistry, but keeps well. Ordered 3 times
Perfect product Thank you
Dazzling
Color lighter
Lipsticks came good, did not track, went long Shades 33 and 41
All as in the photo, the color is very cool :)
Not the first time I order. Very much like
good
love the product. recommend store
All Hood wife is happy
The goods are not send back money
I order lipstick 4 times in different colors. All good, stay long.
35 bright red color. Unlike 36, that I ordered one order, it is applied easily and is also easily spread. Lipsticks of one firm and of different quality. Very long delivery. The store replied to the messages, extended the delivery. The main thing is that everything has received unharmed and unharmed.
I was hoping for a more nude shade. There is a little pink mark on the lipstick but it’s ok
Beautiful
Seems good. Took a while to get
The goods were not tracked. Got it all. Thank you.
Za tu cenu je to fajn produkt. Akorát moc suchý, mohlo by to být víc krémové. Barva odpovídá obrázku. Poštovné cca měsíc. / That's fine for that price. Shipping cca month. The color corresponds to reality.
I didn't get my order but I got my money back
Goods and did not receive, sorry
Shipping is almost 3 months. Smells nice and feels good on the lips. It's just not the right colour for my skin tone.
Amei os batons ❤️
My wife! Will order more, arrived on time!!
Arrived in great condition and super recommend
Thanks was what I requested.
The parcel went in accordance with the estimated time, the mail came 5 days before the end of the delivery time. I ordered 38 and 45 tones. Both came up. I was looking for a long time, I tried a bunch of nudity shades, but I could not find the perfect one. And here he (38) approached more than ideal for me. The smell is also pleasant. On shelf life one lipstick until June 2021, the second one until December 2022. In general, I will order more.
Very beautiful color, nice texture
Perfect very beautiful color
Room 33 smells very nice. I liked everything. Thank you.
I recommend the store deserves 5 stars for honest and many thanks to AliExpress for their legal intervention also 5 stars
The goods did not come back the money.
Came all correct, like product, very fast. Thank you. for all. 5 Stars!!!
Unfortunately, the parcel did not receive, but the store returned the money, thank you
The quality is very good
Smell is perfect,like vanilla. Structure on lips is not so good.
Failed
It's been 2,5 months. Lipstick did not come, the store returned the money through a dispute!
Lipstick super! I constantly buy in this store. Seller thanks! I recommend!
Super great I am glad
The color is slightly paler than presented in the picture, smells of nioch (vaseline or pork fat, there smash)
The delivery was very long, already extended protection of the goods expired, did not expect to receive it. The store is sociable. Color 38 according to the structure seems pleasant, lies not bad, not much sticks. But the color does not particularly match the declared picture. It's light, closer to pink. And the smell!! It's just a nightmare, the smell of resin with dust. I'm afraid to imagine what this lipstick is for such money. In general, everything is not bad
Beautiful
Thank you very much!
ok
Nice color,
Matte dry but color class
Color is not very, pale
Excellent lipstick, smells delicious. The store is well done, nothing broke, even the box is whole.