SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came up, the size as ordered... Thank you store!!!
Suit cool for your money! We took the size 14 for a height of 140 (7 years). If for a year does not stretch, enough for 2 seasons. Quite warm, up to-20' most that. There are reflectors on the jacket and pants. Pockets everywhere with a zipper, the jacket has an inner pocket. The straps of the pants are adjustable or generally removed. From the bottom of the pants there is a zipper, as well as an elastic band for fixing on the boots. Sleeves jacket with mittens. The hood is roomy, tightened. All fasteners are quality. The material is dense, with impregnation, will not get wet, not blown.
Thank you!
perfect
The goods came within a month, tracked. Very good quality, the threads do not stick out, warm (for our winter enough); on the jacket sleeves are adjustable, there is an inner belt (fastens), panties are adjustable in the belt and on the leg itself. Very satisfied with the purchase!! The only thing that: the store sent the 10th number instead of the 9th (the main thing is that no smaller size). We will measure for a boy of 5 years. Thank you very much! Recommend product and seller!!
Great suit. Delivery to Moscow month. For height 134 size 12 only for one season. Buy boldly. You won't regret it.
Purchase is very satisfied. Thanks to the store. I took on growth for a girl of 6 years, the child is plump.
It came quickly. the quality is good.
For 10 years
Thank you, as in the picture. On the growth of the child 100 cm.
Shipping 36 days
Very cool overall. But small. If you like to be more free, you need to definitely take a larger size
Thank you very much, store! For understanding and helping! Everything came! Quality is excellent!
The costume came up for 7.5 years, height 128. Not to say that with a large margin, it was enough for this year. But the suit with a good margin. In general, the price/quality ratio is excellent.
Costume bomb!! For 6 years I ordered 7 size-a jacket with a margin, the overalls are just. Order made 22.08 came 12.09 .. The order was tracked.
The costume really liked, beautiful and warm. For 5,5 years took 8 size, the village is very good. I advise!
The costume is very bright, beautiful, good quality. Grandson of 134 cm, 7,5 years old, jacket without stock... Happy!
Suit cool, no smell, on the height of 100 cm the store advised the size 4, just right! Pants even bend can
Today i got a suit. It is very bright, feels warm, not blown. The hood closes the head well. I really like it. The child is 96 cm tall, he 4 t is too big on all sides. A big probability that for 2 years enough, this is also a plus. The size of 3 t would be in the butt, probably, it is not necessary to take on a child of such growth. By the way, the suit is proportional, there is no such that the pants are long, and the jacket is just or vice versa. Well sewn. The store put a bracelet with a heart as a gift. Nice, thank you! The parcel came for a month to the irkutsk region. Suit recommend.