SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is very good, thank you
The goods are not denied. One of the cones turned around.
Item not received. The money is back.
Very nice dress! Her daughter liked it. The main excellent length on the height of 172 cm. Delivery fast.
The quality of the dress is good, sorry it turned out to be little. In Russian 42-44 took S. Very short sleeve
Funny dress, took the first color, but I did not like it, too grandmother, I understand that the vintage is in fashion now, but somehow not impressed. Mom generally called Babe Ryazan))) I want to try to take in another color. On 44-46 size L fit perfectly. In my opinion, the price for the dress is overstated. Made under corduroy, but obviously synthetic. The shipment waited a week, arrived in Kharkiv less than a month, delivered a new mail.
The goods did not deny, Groshi turned.
The dress as in the description at its height of 178 had to take on the size more turned out to be quite short with a strong elastic band came with a small marriage-a long stitch on the hem, however, part of the money returned in dispute in such cases I advise always to shoot the process of unpacking on video price/quality ratio more than satisfactory
Dress iš amazing!
Excellent quality
Took the smallest size, at the height of 156 the weight 48 is quite a little large. The quality is excellent, already washed 2 times everything is fine.
Okay. Good quality.
The dress is worth your money, great. Wear 42-44
4 months shipping by Sedek, opened dispute for 7 days before the end of protection and about miracle! It's here. On the parameters of 90-73-97, height 170, weight 57 took the size L. sleeves short, the rubber band bends under the chest, uncomfortable, the fabric is dense, soft, does not smell, does not fade
High waist, short sleeves
On the rise of 160, OG 96, from-80, about-100 bought the size of хl. A little high waist. The color is nice. Sleeves-on my height-good. In general, very satisfied, because. The thing is practical, suitable for any season.
The dress went not very long, Kach-in great
Came another dress, the material is the same, but the style is different.
Normal dress. Height 169 weight 70. 92/68/101 fine
The dress is super. The size approached ordered M-exactly in size
Very good dress, qualitatively sew, by size
The product is great. The color is beautiful, the colors are juicy, the fabric does not fade. Corduroy fabric, the quality is good. Size XL fits on L. Sleeve length is normal, hem length below knee.
Cool Material, delivery 2 weeks
Dress of good quality, yes there are protruding threads, but they are very small .. Delivery was 31 days before Gomel
Dress all as the picture. At the height of 168 length over the knee, the waist is slightly overstated. At 42-44 took L.
The dress liked it, tight. Sleeve 3/4 on size 42-44 80A and height 165 ordered M.
The dress is very even decent
Ordered January 28, received March 14. i have growth of 1.76, shoulders 44, size, hips 46. Took XL. Shoulders just, the elastic does not tighten. just above the waist. but this kind does not spoil. looks decent. The photo shows the length of the dress and sleeves. everything is fine!!!!
The dress ordered on January 19. But from 19.01 to 18.02 in China holidays... He waited for a month. Never repeat my mistakes)) as a result, the dress was sent on March 3, and it came on March 14. So yes, delivery is fast, if not holidays... The store is sociable, answered all my questions, and I asked them a lot, in general worried that with this hystery on the coronovirus it will not come. The dress itself is cool. I usually wear S, but ordered M. It turned out to be fine. A little tight rubber band on the belt, because of this dress is twisted, twisted threads. But it's not critical. My height is 164, the length is below the knees. Just like I wanted to. Sleeves are in place, but I will wear 3/4.
They sent a dress for a very long time. I already thought to refuse and buy from another store. As a result, after the shipment came very quickly. The dress is soft, nice, odorless. The color is nice.
The dress is very beautiful, soft, good quality, size m. Parcel arrived in a month, store recommend
Nice dress. My size 46 took L. fit perfectly.