SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants are good warm for my height of 156 is very good. The Russian size 48-50 is tight. But when the fur thinks it will be the norms.
Very dense "fur" lining. It will obviously not be cold. And the legs became "pillars", and in the moment "The Pop Grew". Make me on the size bigger)
Pants are super, I order a second time. I didn't talk to the store. On Russ. 48 size (ob-100) fit well, not in the cover
Thank you very much
Pants are very thick, in winter-30 not frozen. From 74 to 104 slightly free, the growth of 156 is just not longer not shorter but just right. Waist is high and on elastic bands with a lace, i advise everyone. Thank store 5 +++++
Panties are very thick, warm, walked 1,5 months to astana, the size l on the hips 94 sat well.
Pants back to back in the hips. I hope that will stretch
Excellent product! Same as description
Perfect, recommend
Really very good product! I arrive in good time!
The only negative: front and rear are the same. When you sit down or lean on your stomach too much, and behind the waist is bare. Pants are very, very warm. M at 44-46. And short legs. These are already the second ordered. I recommend
Everything corresponds to the description of the wife is satisfied, the size is just
Excellent equal to the description in chile i am size s and i look perfect the l. mido. 1.60
Very good product, thick and quality, i totally recommend❤. Size l fits well to dimensions 80 cm waist and 100 cm hips and height 1.55 cm
Pants came to moscow in a couple of weeks. i read reviews about the size and eventually decided not to refer to them. on its parameters 70/93 took the size l, so that there was a stock. height 163 cm. pants dress and immediately hot, i think for winter walks will be excellent. goods dovolna.
Beautiful, soft
Good pants, very warm! At its size m took l. sat just. Very full! But for the winter to walk with the child the most it!)