SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank You store
отлично, быстро, качественно.
Good fingers, took her daughter, satisfied, I recommend
I really liked the coat. It came quickly. Sizes correspond.
The XXL jacket is tight, my wifes breasts dont fit.
For 38 I ordered XL
Down jacket is excellent, the size range corresponds!
Thank you jacket super. It only went a very long time
I am very satisfied
The coat is good, sewn neatly, odorless, double sided, the color is bright. Fur is good fluffy. For a girl of 11 years (growth of 162) slightly large. Very wide throat is a minus, will have to come up with something (. Delivery Ooo very long, almost two months, thought at all will not come. The store is sociable, answered all questions.
Satisfied with my order
beautiful coat a bit tight in the arms. I'm a L in US size got the xl. should have went up another size. love it none the less. shipping had a big delay. was sent out the dec 4th. didn't get till 1st week of Feb.
beautiful coat a bit tight in the arms. I'm a L in US size got the xl. should have went up another size. love it none the less. shipping had a big delay. was sent out the dec 4th. didn't get till 1st week of Feb.
Very nice. A bit too large but that's ok, i can put a sweater under it. Love the capability of changing from red to black color. Good quality, good length. I'm 5'5" and it hits me just at the knee. Perfect
lovely
Fur is inventive. Sewn qualitatively, but not at a big minus (0-5). The store put the rubber in tone). He was in touch. The size chart corresponds. Recommend seller and goods.
The item is good, but too long shipping to Ukraine more than 60 days.
Super, not quite so thick! Good Quality!!!!
Little big
Gorgeous أحببته I recommend it.
Because of the long shipping opened the dispute, returned the money, and suddenly came the jacket after 77 days! After China was not tracked, appeared at customs in Ukraine. agreed with the store on the lower amount paid by special link. The jacket is thin for frosts, sewing is normal, for me the sleeves are short, my sizes are 92-76-97, height is 167. In weather up to 0-+ 3 *. I haven't tried it yet) I'll add it later.