SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
She is very happy with the dress because it matches the description, it is like on the image and looks to keep warm! Fast delivery and very professional delivery, I recommend this store
Everything came up, fast delivery
Knitwear as in the description
It's beautiful looks very good I order in size girl weight 112 pounds and I measure 5.4 ”and I look great I arrive in 3 weeks
100% true description. Reccomend!
It seems to me that the size of L and on girls with size S will be in obtyag, although the dress really stretches well. The dress is only on an ideal figure, my stomach is treacherous and it is very visible. Sleeves are short while my height is 165 cm. And from the seams on the sleeves there were threads. However, in general, the dress looks quality.
Excellent quality, I recommend.
Very comfortable
Very quickly, thank you. Size L at 94-80-100.
Full length dress
Good, tight dress, stretches well. Thank you!
order received after 2.5 months!! due to corona virus!!
Great dress. Average density
Precuous, very comfortable and good quality
Everything came Fine, poavda late
Delivery went from 6.04 to 24.04. The dress is soft, pleasant to the body, sits on the figure. Shoulders and armpits sat well. Stitches are all sewn perfectly. On my pregnant stomach with a volume of almost 100 cm I have a good village. It pulls great.
Very beautiful quality dress. Thick knitwear, rich color. Ordered wine-like in the store's photo. The dress looks gorgeous. Delivery fast. The description is accurate. Sewing quality is high. Thank you seller!!!!
very accurate and beautiful
On 48 Rus size and height 177 cm Chinese l fit perfectly in the shape.
Super! By growth of 173, weight 56
On a good figure, the quality is not bad
The dress turned out to be great. At the height of 176 and parameters of 86/68/100, the size L is large. In the upper part of the body is normal, and then in the chest and in the armpits a little hanging, and below the abdomen and at all like a bag and going into the harmony. it was necessary to take the size m, or even s. The dress stretches very well. The quality is very good, it is soft, does not crumble, stitched everything is OK. I bought it for 800 rubles with coupons. But now you will have to go to the studio to leave it on the figure. For this price turtleneck dress I recommend. In the mass for this price you do not buy even a turtleneck, and the quality is very fire at this product ha such a price! The dress went a little less than a month.
Good quality! Thank you)
Super quality! Thank you very much)
Absolutely beautiful. It's very stetchy and fits all body types.
Perfect noodles. Stronith, the quality is excellent. Size S fits S-M, sit will be equally good. Satisfied)
Great dress
Lovely cozy on body fabric flexible hot and recommend
Excellent dress, quality chic, knitted tight. Sits on the figure, sewing good. At the height of 165 cm, the length just below the knee is 5 cm, to the bottom the dress is curled. The store is pleasant in communication, in connection with the new year, in the period of the parcel did not have time, the seller calmed down that will necessarily come and soon really came. Dress recommend to buy!
Quality is very good. 1.70 per knee. Blue is darker than in the photo.