SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Платьице супер. Довольна очень. Пошив отличный. По фигуре садится классно, даже если есть лишние кг. Девочки всем советую. На грудь 100 см тоже отлично село. Подойдет и худым и не очень.
Super quality!
The dress is super. For growth of 174 and OG 95 took and did not wish. I'm buying a second dress. The first was wine. Thank you store
Good dress at an acceptable price. Sits on the figure. The quality is excellent, sewn on conscience
Very good, thank you. The delivery time was long 99 days!
The spouse is happy with the gift.
ok
I ordered a green dress up Burgundy it's bigger in size ((((
I have these in three colours already. Love them to pieces. Wonderful dresses!!!
Thank you!
beautiful thank you so much
Loved Too top quality
The pay is super cool! It's good, look stylish, rosmir pydyisov! Sleeves really short, Alé not critical! I'm happy to recommend.
really great product, i highly recommend it to everyone. shipment took 2 weeks. thanks store.
Ordered 17.02, received by mail 02.03 (Samara region) The dress is cool. At my volumes og 105, from 92, about 110, the growth of 175 cm village as necessary. It doesn't shine. Threads are not stuck, no smell. Packed well. Order shipped quickly. The track was fully tracked. The store is sociable.
Excellent quality
Dress of good quality. The body is nice. As wrote in the comments, the sleeves are short. The Russian 42 fits perfectly. waited for a long departure, but after the message of the shipment came in 4 days. I didn't talk to the store.
The product fully meets the description. Thank you.
The quality is good, only thin. All the shortcomings of the figure are visible. If you don't mind, take it. Nice soft dress, came to me without marriage.
Really nice dress, great quality and fit! perfect really, thanks!
Very nice and thick material, the fabric if stretch!
As described. Nice quality.
The goods did not come
Perfect
The dress sits on the figure, at my height 169 just below the knee, the sleeves are short. The color is beautiful, the material is nice, tight, does not shine
Super! Price quality 5 +
Great dress
The dress was very nice. Good quality. But delivery took three months. Opened a dispute, waited long and finally received. The dress is satisfied
Very pleasant to the touch
Finally, he received his dress, even opened a dispute and suddenly, it came. More than two months before Israel. The dress is filled with the description, Overy tight, very tight to the bottom, suitable for girls with a perfect figure or something from the top to cover, if the figure is not perfect. On my parameters 86-76-91 height 155, length to mid-calf, sleeves exactly in size, my hands are short, usually, Everything is long, so that the girls with long hands, will be short. the color is beautiful, as I wanted, corresponds to the description. the dress is good, I recommend