SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Доставка за 16 дней до Красноярска. Тренч великолепный, давно хотела заказать его. На 95-77-97, рост 165, размер L сел идеально. Длинна рукава отличная, ткань классная, цвет отличный, я очень довольна! По качеству претензий нет, пошив нормальный, пару ниточек торчащих было. Длинна самого плаща мне очень нравится и не длинный и не короткий. В общем он классный, рекомендую!
Очень крутой тренч, качество просто на высоте ! Заказывайте размер в размер. Очень качественно сшит, ткань просто бомба, за такую цену берите , не пожалеете !) доставка очень быстрая, буквально 1,5 недели
Ношу размер s заказала м не ошиблась, как и хотела немного свободный, размер в размер тренч идёт! Заказ пришёл Мега быстро, продавца рекомендую !!!!
Плащ идеальный, очень качественно сшит. Как в описании выглядит. На мой российский 42 размер S сел круто. Единственный косяк - пряжка была поломанная. Продавец вернул часть денег. Спасибо!
Excellent trench, not without jambs of course... But in general, very much even! Took on her 44-l. I sat perfectly, not in the guise. On the growth of 170 came up perfectly. The store put a rubber for the hair more. Thank u
На свой 40-42 взяла м. Не понимаю, вроде норм, но вроде и огромный, хотя я ношу оверсайз. Скорей всего буду укорачивать.
Я в восторге от тренча. Заказывала М, ношу обычно S, но решила заказать побольше, чтобы со свитером носить тёплым. Мне кажется они идут в размер, S-ка мне подошла бы тоже. Ткань отличная, на подкладке. Свёрнут был аккуратно. Продавец положил резиночку в подарок, пустячок, но приятно) я рекомендую к покупке.
Очень плотный, на осень, не на лето
Понравился тренч, выполнен качественно, только подклад серый немного смущает
I absolutely love it! great quality, no smell, great fit.
Тренч хороший, качественный все как пишут в отзывах, только надо отгладить. Взяла размер М на 92-70-96, смотрится оверсайз, можно будет спокойно надеть под него теплую кофту. На рост 154 длина модная до середины голени, талия и карманы на месте если подпоясаться. Единственно он очень тяжелый, 1.2 кг весит)
Very good, quality cloak! Excellent sewn! No threads and TP! I sat down, as planned, freely! On height 168 length on calf, warm, dense! very happy with the purchase
Отличное качество
Девочки тренч просто бомба. Качество на высшем уровне. На рост 170 92-76-95 взяла s, сел идеально.
Посылка пришла за 12 дней до Башкирии. Плащ отличный, материал плотный, подклад, застегивается плотно, длина хорошая, качество пошива хорошее. Взяла S и не пожалела. Мои параметры 90-70-94, сел хорошо, рукава для меня норм. Не в обтяг и не висит. В этой модели объёмные плечи, если бы взяла М был бы нормальный такой оверсайз, я так не хотела. Брала за 2500.
Выглядит не плохо, ткань не плащевая, скорее плотный джинс. Размер подошёл, довольна, спасибо. Буду гладить.
My best buy
Trench very cool quality material with lining, the seams are even. To buy recommend
Очень хорошего качества.Всем советую.
Trench is the best of Ali
A beautiful raincoat, the size coincides with my size 46-48. There was not a big marriage, opened a dispute. On the same day, some of the money was returned. Order came quickly.
Очень хорошая ткань. И размер соответсвует линейной сетке.
I liked it very much
Very cool trench! I'm very happy! Thank you!!!!
Chic and warm, a little heavy
Take your size, because. The shoulders of the trench are slightly wider than they should be. I took S on height 160, 53 kg, 85-63-90, sit chic!!!
This trench has already been told. There's nothing to add. The only thing, the color is more warm, golden than in the photo and in the reviews. And it's not a thin cloak. It is tight and heavy. Claims to designers-too many buttons!!!! On the shoulders of as many as four))) but the star because of this did not remove, super raincoat!!
Trench looks good, dense, the color is darker than in the photo. In Russian 40-42 is very large in the shoulders and chest. Sleeves are not short, the length is below the knee for height 164
A loose trench coat, tight, heavy. The most it is for September
Super cloak! On O.G. 93, O.T. 81. O.B. 93, took M, and did not lose. Seller recommend. The store has added to favorites. Thank you very much!
Trench is good. I was afraid that there would be a back-to-back and a short sleeve, but s turned out to be vice versa even overseas. The seams are even. Buttons secure better immediately. It's been 3 weeks. The store is good.
Excellent quality. all the village is in size
Very worthy cloak! The quality is excellent. The fabric is practically not blown, divided tight. Very comfortable even for cold weather. The only negative is the belt. Very short, taking into account that my Russian size 42, the belt is barely tied (((((opened the dispute returned some money. The order was sent for a long time, arguing that you need to check the cloak for the presence of stains, and naturally the cloak came with a stain. In general, for this money is very satisfied.
Neatly sewn, dense fabric, neat proportional buttons slits, corresponds to the dimensional grid, the only thing that some seams are not shaken into the lining is for those who wear an open coat.
Ordered 08.10 came 31.10 to Almaty. I'm delighted with it. The quality is excellent, sat idially. Thanks to the store, I ordered L, but after consulting with the seller he said that I need M, and sent me MKU. sat perfectly. In the photo measure on the sweater and still there is a stock. Take it will not regret! Parameters og 92. From 70. About 104
Before Shymkent delivered in 2 weeks
Bobma trench!
Trench is very cool, ordered the size m on the Russian 44-46 all came perfectly! Thanks to the store very carefully checked everything before sending, purchase is satisfied.
A beautiful trench coat made of dense fabric, the color is darker than the store, the sleeves for growth of 171 are quite a bit short, from minus only marriage in the place of docking the sleeve with the armpit. In general, the purchase is satisfied
Great trench coat. He was hundreds of times better than I imagined. The fabric is durable, sewing smooth, the color is the same as in the picture. The only thing is no lining, but it's a trifle, especially for such a price. In masmarches, trench coats were much worse, but 3 times more expensive.
Took M, great for 55 kg, height 170
Perfect trench coat Ordered 12.10 and came 30. 10.all the time tracked. There is no smell, there are no foreign threads either. I'm very happy, the store put a rubber band as a gift
The coat is just awesome, the fabric is dense but not thick, heavy in weight, the quality is at the height, what I wanted. At a height of 168 cm below the knee, only did not like the fact that the store did not send the order for a long time and it went long enough.
Delivery is long, which is sad, like not cheap thing, can you not choose a transport company shustree, even goods whose cost does not reach 100 rubles, comes faster. I called the size of L at 44 size, so that there was an over size, but it turned out and not over and not in size, something average. You can still wear, dense enough.
The goods came in 19 days. The goods themselves are in excellent condition. The store sent on time and put a gift) thanks)
On the River 163 the Rose M oversize ale sleeve short (((dense and yakinny trench
Just delighted!