SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress of good quality, well village, for the dress need a figure without extra pounds.
Good dress, the color is beautiful, though not as rich as the photo. The growth of 160,80-64-90 is free, but it is even good. The length is successful) the neckline is also good, I was afraid that there would be a deep neckline. i will go to the office in it) it is for autumn-winter. By composition 35% cotton, 65% polyester, if you believe the label
Color is a little lighter but the quality is good
This is the third order. Put gift
Very happy with my purchase! Haven’t worn it out yet. Delivered as as stated. Knitted and warm for winter.
Perfect! I'm already taking the second dress, I'm glad to wear! At 40-42 C. Thank you!
It's just like the picture, I 've got it in blue, orange and now in green and gray, I'm delighted! For me it's a must-have for winter! Recommended 100%.
nicely done, I like it
Nice thick and good quality fabric. Normal in size
The dress came quickly. For such a price is very cool. thanks to the store) just like in the photo.
Dress very liked! The quality is good) nice fabric and very beautiful color) the photo does not pass it completely (sent Ooo very long about 4 weeks, but it may be due to the pandemic .. The store did not respond to the messages (
The dress is excellent, S goes to the Russian 42 size, 44 will also be good, at the height of 162 just above the knee. The price was delighted, considering that in the twisted show room measured this for 2200 rubles.
Super beautiful dress, sits well!
beautiful
The dress is quality, the color is not blue but gray. Looks good, stretches. This is the 2nd order (took another color) Delivery 2 months to St. Petersburg.
The dress is just super, 164 cm height and 70 kg weight of the village is just great!!! Girls is a bombing dress. As the owner of an imperfect figure, 100/80/112, I definitely recommend. Color as in the photo!!! Delivery megagfast, to Krasnoyarsk territory for three weeks + waiting for shipment, still three and a half weeks before the approximate period!!!
nice
Very beautiful dress!
Excellent, height 173 cm, volumes 98-82-102
Runs a bit big
Long shipment due to coronovirus, delivery about 2-3 weeks, the quality is excellent, noncost winter knitted dress. Size L perfectly suited 45-48 size, length 172 cm above the knee and a half palms, the purchase is very satisfied, thank you store!
Not sent for a long time because of the epidemic, but still received a dress. It is excellent, dense knitwear, keeps shape, cozy.
The dress is tight, the description is the same, but from the shoulder the dress is twisted above
Really pretty. Exactly like the picture.
Ponrava was crumbling, but still did not put on and did not measure properly the quality of F flawlessly! I think in black order thank you
The dress is excellent, corresponds to the description.
The dress is super. it came to 48-50.
got XL quality is so good
The dress went very long .. About two months. Tight knitwear, kivata seams. On my parameters 164 cm height and 90-64-90 great .. Hope to sit down a little after washing. In general, not bad.