SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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The size of L is 48 large. We need to take C. Fabric viscose, beautiful, bright, does not magnetic
The fabric is pleasant to the body, when washing it was not painted. Price and quality will meet
Same as the pics. Thank you
The dress really liked it, it came quickly, though a little too big, but it's nonsense, I ordered M, and it was necessary s. The fabric is very pleasant. For the summer, that's it. Thank you
Kind and attentive store! I recommend that you remind the seller about the size of your order. In my case, they sent the wrong size. Decided.
Last time for such a price, the dress was bought by his wife in 2008. I didn't think there 'd be anything normal. Colors are brighter than in the photo. Material golimai synthetics. My wife told me to go to the cottage. In general, I did not expect anything supernatural, but here even вещ some, so norms.
I liked it very much. I recommend the store
the sleeves are very narrow
It's taken three weeks to arrive. Dress just like in the photo
perfect for 165 cm tall woman, very good quality
Mistake my size
looks like a large..
Fast Shipping: ordered Oct 14, received Nov 4th. Loose fit: I am 5'2", 118lb, Small fits me well. Material: if you order a light color (I ordered a light grey and a black), you can see your under garments. Overall, good valued dress. thanks!
Fits very well,not see through which is a plus.
He arrived fast
Very good fabric very well cut for the Exelant price very nice to touch does not smell or itch
I asked for the wrong size and they rectified in time to send me the right one. Very satisfied. Thank you
Beautiful. Fashion. Recommend. I loved
Very satisfied, all in size
Loved it. I am 5'4 and 117lbs...usually a size 26/27 or 4/6 in jeans...It fits great! Now I want to get the other colors
Fabric a little transparent, but OK.
Beautiful dress, thanks.
Love these maxis I think they’re tts!
The dress is cute, but the size is huge... Took s at 44 drowned))
For the price it’s fine but the stitching isn’t great. Made cheap
I love these dresses much but the sleeves though. The sleeves are so tight. I don't have big arms and I've never experienced tight sleeve issues with clothing of any kind.
It came quickly-such g-vno-not as in the picture sewn Small-cloth horror Money to the wind
I'm 5 foot 7 inches 214 pounds with large breasts and it fits rather well. Dress comes down to my feet. Chest area is a little tight. Overall great dress but a cotton t-shirt fabric would be far better. This fabric really collects fuzz, hair, pet hair more than a lint brush does.
1,70 m and 75 kg I took XXXL. The dress is a little wide but I will make a sewing machine on each side and it should go. If not, good quality and not as long as in the photo