SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
класс
bardzo szybka dostawa do Polski i gifcik dodali
perfeitaaaaaa, amei demais, ficou certinha e é quente, apenas chegou bem depois do prazo
Pants perfectly fit the height of 170, weight 75. Good quality, packed soundly, as a gift good socks <3 I advise you to take!
Очень быстрая доставка Брала на 2 размера больше, чтобы были свободные, размер в размер будут в облипку скорее всего. Ткань приятная на ощупь, шуршащая немного, но дышащая
Good quality, good size, for a good price. I really enjoy my purchase. Moreover, it cames fast and with socks in gift. I am 1m63, 49 kg and took S size. It's a little bit too short, but I love it like these. I recommend
Pants of excellent quality, fit in size, also socks as a gift, everything is super!!
I'm in a wild delight! Quickly came the parcel, as a gift the store sent socks. Recommend!)
Very good
Качество лучшее! Доставка быстрая, смотреться хорошо. Спасибо продавцу
Excellent quality trousers and beautiful gift socks just as good quality. Greetings. Fast shipping in 23 days I arrive in Chile. I'm 1.65 and I'm good.
Pants, very good. Fit perfectly, took your XL. On height 164, weight 56. It's been a month. I liked it very much.
Pants came for 10 days, the size of M took XL, sat perfectly.
посылка пришла в Сосновоборск (Красноярский край) приблизительно за 20 дней. упакованы брюки в герметичный пакет , в подарок шли белые носочки (что очень приятно). Качество супер. брала размер М (у меня рост 156, размер 40), подошли идеально по длине. Брюки на завязках, так что под талию утянула) Покупкой очень довольна) Трекер отслеживала всю поездку штанов. товар отправили в день оплаты, все очень быстро)
Very good
As described. They're a little tight in the waist (where they sit I'm 104cm) but its ok, i like them a lot :)
Muy bueno, tal cual como se describe en la imagen, mejor de lo que yo esperaba por el precio, muchísimas gracias al vendedor, lo recomiendo
Exactly as described. I sized up as I usually take a small and they fit perfectly. I would recommend going 2 sizes up if you want them to be a bit baggier around the legs.
Very beautiful pants, thank you. Sewn neatly, threads do not stick out. I recommend once. I'll order more here.
все хорошо
The goods are satisfied. It's been a month. My height 160 bought a size m did not fit I will not say that perfectly but well. As a gift there were socks that pleases.)))
There is a smell, socks put as a gift
L сел идеально на рост 157см, обхват талии 64 и обхват бедер 95.
Everything is fine! The size approached, the joggers are in good condition. Also as a gift, the store put socks. I'm happy :)
Super!
Pants are very cool, though great for me (my height: 156, and weight: 49) not much, I do not know my parameters-my mistake, but I think I'll grow up, ha. The store sent the order very fast, even 24 hours did not pass, it came as quickly (about a week went to Rybinsk), with delivery of problems was not.
Good quality but i do recommend ordering a size up from your usual size the waist is quite small on the pants
Pants came very quickly. The quality is excellent. I ordered 150 m for growth, sat perfectly. As a gift were socks. The order is very satisfied. Buy, you will not regret.
The pants fit very well and were true to size:) I really love the material and they even came with a pair of free socks:)
Loved, fit right, left a socks haha, obgg
Nice pants but unfortunately too small for me. Non stretchy, so women eur size 44 definitely will not fit.