SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Just super, thank you very much!
Are divine, little stink, but powinnam get rid of odor :) Advise you take size bigger than usually
quality could be a little better but I still liked the product. good store
Parfait
Items received pleasure doing business
Everything is excellent - as always! My Client is very happy! Thank you so much for everything and thank you for aren't letting me down! Best regards!
Great quality but too narrow. I took s and should take M
Arrived quickly, like a bag, poorly stretched, but look like the picture. In the hips are narrow, the length is OK, closer to the bottom-free.
The order was made before the New Year holidays and waited for 3 months but it did not come anything that pradavets och attentive communication answered me immediately to my letters I put 5 Stars name for communication pradavets returned me money. Read not my revocations all arrived quickly just had to order after the new year
Beautiful leggings. XL fit 170 cm 65 kg
The parcel went for a very long time and already thought it would not come, ordered XL on OB 93 and on height 162 as in the store's picture, the elastic band is very loose, the smell is not pleasant. But panties are cool I like them! For this 4 stars.
Everything is fine... Thank you... i need to smooth... i think they will rustle... but i like it!
Fits perfectly, very happy with the service
⭐️⭐️⭐️⭐️⭐️
I love it! Good quality! Comfy! Stretch a little bit! True to size!
Fast delivery! I'm very pleased.
I recommend to everyone A+++
It came in 10 days. Legi super. The size approached. Looks cool and sexy.
Good store. Fast shipping.
Good store,thx
I love it so cute
Thank you so much i loveee it
Very good store
Wear 36 size and asked served perfectly, was very fair. Pants makes noise when walk, but is exactly the same picture and stretch
Easy and quick. Very cute cover.
Good store excellent product.thank you
A great buy!
On time and item as describe good price Thanks.
The item was as decribed, great
Everything is ok!