SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love it
Très belle qualité belle chaussure merci
Туфли очень красивые, удобные!!! Выглядят как на фото! Доставка быстрая!!! СПАСИБО продавцу!!!
Very high Heels
The heels came a bit mangled, not a great packing. There´s a terrible glue-like stench coming from the shoes. The sizing is accurate, but they´re almost unwearable, because of the height of the heel (not 8 cm but 9-11cm). They´re not a great quality but they don´t like that. They look really fancy when put on. Overall I got what I wanted, they are quite true to the description, so I´m giving 5 stars.
можно было взять на размер поменьше, но даже так очень удобно хорошего качества есть запах, но он выветривается
Finally came my sandals in three months, high heel, looks on the leg very tender, do not know how to feel when wearing, I will rewrite later.
Excellent shoes, made qualitatively. Color Dusty Rose, heel steady. The size approached. The store is sociable, I advise
Just like on the picture, choose size I'm wearing usually and it's perfect
waaaw
The bosachenets came packed in a simple package, and one was very much remembered, I straightened it with effort, had a strong smell, 37 size sat straight in the butt, but in general, they are very beautiful and well made, lowered the star for packing!
amazing
Great. Very sorry
Are the beautiful shoes, and comfortable.
A little higher than expected but they look amazing!
Shoes are beautiful, suede fabric. On the foot of 23 cm tribes vilnuvati, possibly bi buo on rosmir menshi, Alai I in Tsih zruchny, in principle.
Beautiful shoes, just like the pictures without fail, arrived earlier than expected. Thanks to the store
I like it ;)
bonne pointure
Very beautiful shoes, the size suited perfectly
Shoes are awesome, very comfortable. Loks like as on the Pictures.
It took a while to receive but well worth it. It came with a bad plastic smell but I know it will fade. Size fit perfectly. I will buy from again! Very light and comfortable
Bien
Awesome! Lovely!!! Only thing - use stronger package, mine was damaged...
Now they're coming to me! Took the second pair because they liked it very much! So attention to Russian 39 need to take and here 39! It's here 8,5) otherwise drown) Thank you for the wonderful shoes!)
Gorgeous shoes! Fast delivery! Thank you!!!
I love them! They fit perfectly, they are comfortable, and beautiful! I’m a US size 8.
Very beautiful shoes, quickly arrived. Very comfortable, I'm delighted. There is a smell, but it will air. On the leg looks very beautiful
This took a LONG time to get to me, but totally work it! They are so cute! The tracking information was never updated, so just be aware that it will take a while and you won’t exactly know how/when you will get them. They are very accurate to description. So cute and make my calves look so good! My only warning would be that they are pretty narrow. It works for me because I have narrow feet, but anyone with wide feet I wouldn’t recommend these shoes. But I am very satisfied with the actual product, it was just the shipping that was frustrating.
Fast shipping all OK
Ok
Beauty! On the foot of 24,5 cm took 8,5. Great little but not critical
Perfect
The parcel arrived in UFU in 13 days, the 38 size ordered 8,5 all perfect
Super
Just the heel is a bit too high. Otherways perfect shoes.
Look very sexy)) strong, walking is convenient. you need to order size in size, you can also size smaller than yours. Thank you very much store.
Beautiful, in terms of convenience, i can not say anything yet.
It is very beautiful.
They are very high but they are beautiful! I love them.
I am very happy with the size.
Love it and it’s very nice. Light weight
Shoes have good straps and the floral pattern is really nice. My wife hasn't worn them out yet, but she's very excited about them.
Very beautiful in person! Great quality shoe-highly recommend
Nice shoes
they are just perfect