SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Très jolie, je recommande la matière est super
The dress is of good quality, despite the composition of 95% polyester, 5% cotton. But, I think, after a couple of washings, everything will be in the pellets. At 96-77-96 is great. I took it for late pregnancy, but it seems that it will still be great: the dress really very much stretches. Need suture to M. All successful purchases!
My 3 dress and they are good quality
The dress is very good. Not very dense. Everything is visible.
This is my second order in this store. Everything was fine with the first dress. And this dress on the one hand is unevenly concealed and sewn, because of this it sits terrible. The store recommended using the iron)) very "smart". We will have to completely spread the seam and stitch again. In general, I'm not lucky with the second dress.
The dress is super as in the description. Size according to diagram. Thank you store
Dress is super if you have a perfect figure, at a height of 173 just below the knee
The dress is cool, but the village is not as expected, a little loose and the cutout is large. My parameters: height 168 cm, weight 52 kg, 83x64x90
perfect, love it!
Dress fire, only in the waist is loose, so only with the belt to wear. Ordered for parameters 89-59-92
Dress little prześwituje, dispute neckline. Fast shipping. Recommend
As in the picture even better I would say. In any case I love it.
Very beautiful dress! Sedo is perfect! Thank you!
fantastic quality and just like the photo!
Good quality, size L per og 112 came up, you can and a larger breast volume. The dress was washed. It came in 2,5 weeks. Thank you very much store, all super!
A little loose especially around the shoulders, nothing that the dryer can’t fix.
Super!
Excellent quality!!! Thank you!!!
BONITO
It’s a nice dress quite figure hugging and it fits the description. I recommend the dress
amazing dress!!! good fabric even if it says 95% polyester and only 5% cotton , very soft, stretching well, not transparent; looks great on my parameters: height 165, waist 70, hips 88
Very good shopping. I recommend this dress. Good quality/price. I have 90 chest, 70 waist and 105 hips and the M is perfect. I'm 1.75 cm tall and it comes to my knees. I have asked myself in various colors and if there were more colors I would still ask for them.
Super! Great dress)) very liked!! Perfect for 88-69-104 size S
Transparent והגיע really late
The dress really liked it, it came on time. The sleeve is slightly short for height 176, but not critical. I'll wear it.
I'm delighted! Very happy!!!
I love very beautiful
The item is just like the picture I got it in a green and a size small I love it but the shipping wasn’t good at all I ordered it December 18, 2019 and I received it today February 3, 2020
The dress turned out to be much thinner than expected. In the pictures of the store it looks like a thick warm knitwear. But in fact to call it knitted somehow the language does not turn. And of course it is not for winter. Rather warm spring and autumn. Otherwise, without sins) came skorenko, that is, a month before Moscow had time. And another important point. Dear Ladies, be a little critical of yourself! This style is only on the figure without iz'yanov. All unnecessary irregularities and folds will emphasize, without illusions. You can have a jacket on top, of course, but why? Thank the seller! The description is a little wrong, minus the star. Shaped up to 44 size, or 46 size sandwatch recommend;)
Super I'm delighted