SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is neat but shiny.
Not bad looking dress for sure, but the stitching could be better as the sleeve on my dress has already starting to come apart after couple of wear. Still, I got many compliments wearing it, plus it was 10 pound so not that expensive.
Excellent dress, the fabric is nice, the quality is good, the overall product is satisfied!
Sympositic dress. At the height of 163 slightly longer than the knee. In some places thread, but it's not scary☺
The miracle that I got it, the Mail was confused and searched for a long time. It is of course subtle but stitched everything qualitatively and obscure. On my parameters 92 cm chest and waist 76, hips 98 it is in oblivion, and looks not like the store's photo. But I am satisfied with the order, thank the seller.
Dress is like in the picture. the material is a bit thin and the dress fit a bit tight for me (170cm 90-72-98). Arrived in 2 weeks!
Very good 2 kkeider bestelt
PERFECT!!! Loved it!!
Super dress, the material is such that does not roll, soft and the color is chic
As in the description
The quality is good. But my parameters were great.
Beautiful, heat, great quality. When growth 163 length reaches over the knee. Usually stretcher XS
Sewing is good, the threads do not stick out, there is no smell, it feels pleasant to the touch. The fabric is not so warm, but for the spring-autumn is excellent! Cinnamon color. Included belt. On the sides of 2 sections of moderate depth). Fit perfectly
Nice dress just what I wanted
Excellent quality for such a cost, pleasant to the body. on height 173 length to the knee and a little short sleeves.
The dress is pretty, not as long as stated. Looks great, the quality is good, neat. But the cuts had to be sewn, the buttons removed... to nothing they...
Besutiful
Delivery fast-3 weeks. On my 44-46 is great in the sleeves (
The dress fit in size. Only shorter than in the picture.
Quality is good. The fabric is silky and pleasant to the body. But the color does not match the picture. By Fax closer to the dark orange. Knitwear is thin. At 178 and 77 kg in the guise and cuts want to sew
The color is more golden than it appears in the picture, for material none tag so indefinable.. Maybe viscose
Dress Super! At 42-44 is perfect! Delivery to Peter two weeks!
The dress is not bad, but little on my Russian 46-48. This should be freer and more authentic. I'll give my daughter. The store put the baby thread as a gift. Thank You
I usually wear 38/40, it overstretches me, is very stretching, not as long as on the pictures, above the knees but I'm 181cm tall, good material, recomend.
The order came quickly, everything is fine. But one drawback is a stain on the sleeve. I hope after washing will pass.
Super dress! Fast delivery Super!!! Three weeks to Chisinau. I recommend! The size is exactly the same, 90-70-94 growth 160
Perfect! This dress is really nice and good quality. Thanks so much!
Nice jersey
Thank you. All ok.