SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Пальто просто отличное! покупала маме, ее размеры 108-94-108, но маме не понравилось как село. Хотя нам, семье очень даже. Открыла спор, но потом передумала, и решила оставить себе. На мой взгляд пальто нужно добавить см 10 длины. В остальном оно прекрасное! и ткань и пошив и цвет.
отличное пальто за такие деньги. маме понравилось. сидит немного оверсайз . швы ровные, нитки не торчат. спасибо.
Good coat, warm. The seams are neat, there was a couple of threads, but they were easily removed. On a warm autumn fit perfectly.
On a full 46 norms. But!! Polto without a single button. And the belt is much higher than the waist. But still I'm happy.
Very nice fabric, well sits. For low, with a height of 168 above the ankle, warm (for autumn) and high-quality
No words what a cool quality!!! Just no words! For 2700 it's space. Seeing on someone would think that 10 thousand. on 88-68-96 L the village is perfect.
The order came to St. Petersburg for 3 weeks, very good quality, all correspond to the description
In Mo came quickly, less than a month. The fabric is very soft, the color is light beige (coffee with milk) on the chest 103 The village is free. On the growth of 156 to the middle of the calf. Sleeves are long, but the gate will not work. Is one Problem. On my height, belt loops and pockets are high. We'll have to redo it. Girls will probably be higher under the arm. Loops change is not a problem but pockets change is difficult. Please consider this to the manufacturer. I do not take a photo, it's crumpled. I will steam and complement the review of the photo.
Was ok, fabric is soft and good, but the make of the collar is not good, where the point area are not evenly sewn.
Coat of excellent quality, fully corresponds to the description. Recommend
It's been a long time. Ordered in January, received in late May. Looks good, at the height of 163, 84/62/91 village Excellent) photo in reviews is enough, so do not add)
The coat came weeks for three, the quality is good. The coat is cold, it is for warm autumn or spring. On low girls: for my height 163 cm the belt was higher than needed (but it is not critical). Length just below the knee. The color is a little not as I wanted, but in general is satisfied with the purchase. Wait for jokes about exhibitionists from friends;)
Very good quality, match the photo in the description
Good
Excellent coat. at height 168 , 90/74/98 L suited well. recommend
Nice coat! They sent for a very long time. But it came fast enough. It is warm, soft, does not remember after washing and looks amazing. Very happy to buy. At the height of 169, 50 kg perfectly suited size L
This order was given to me with great difficulty and took a lot of nerves. Having paid the order, the store processed it for a very long time, almost a month. When communicating with the seller, he fed me with breakfasts and promises that he will send, but in the end, when I already wanted to refuse it because of the very long waiting, the seller immediately sent the coat. The package itself reached quite quickly in less than 2 weeks. But! When I opened the package, I was disappointed. The coat in life is different in color from the picture. And it came to marriage, seams were not exactly stitched, threaded everywhere. And the most unpleasant thing was that the right part of the collar was different from the left. I had to give the coat in the store and spend money on fixing the seller's shit. After the coat brought into the human look, I began to wear it and after 5 days on the sleeves and places of contact appeared spools. The dispute was opened and I won it. But here the seller managed to return the money only in 20 days. Advise the seller will not become.
Size L on height 172 sleeves short, parameters 90-70-94. Retracted the sleeve and increased the length. I'm not wearing too much now. That's good! For 2500 thousand!
On the Russian 42 size is straight in volume. The color is excellent. The material is dense. The coat is heavy, which is only a plus. Sewn perfectly. But the height of 167 cm sleeves are long. I have to give it to the atelier to shorten the sleeves. You can't walk like that.
Good coat, I recommend, exactly as in the photo and reviews
Very great coat for its price, ordered in December but because of the coronovirus order received only in April, met all my expectations, satisfied very
Girls, it's just a masterpiece! The coat is stunning, easy to iron, does not smell, the seams are smooth, the color is chic as the store's photo. I waited for a long time, ordered 29.01.2020, received 20.04.2020, but expectations met, I am satisfied) the seller is very good, answered in detail the questions, wrote where the coat and very apologized for the delay in connection with the virus. In general, I recommend the store and coats! My parameters 93-68-94, height 163 (coat length on the palm below the knee, perfect)
Mega coat is super! It is really soft and pleasant to the touch and the color is very nice gray, but with different lighting can give a little blue. The package came in 2,5 weeks. At my height 157 length just below the middle of the tibia. Very pulls and looks cool! The waist is in place, nothing should be sewn) see how it behaves in the wear.
Perfect soft coat! My size is m, height is 166, I took L, perfect!
Really liked it. They sent more than a month because of the epidemic, but these are objective circumstances. He got through the track, fast, in just a couple of weeks. The Russian size of the village is good at 44/46. Height 168-I thought it would be longer, but the sleeve is normal length
The coat is gorgeous. My favorite purchase on Ali.
I waited for a very long time because of the virus, but finally I have it! I do not know how to wear but looks very good! at the height of 172, the sleeves are not short, but it will not succeed.
Thank you so much to the store. Before the order they talked for many weeks. Because of the epidemic in the world, all firms were in quarantine and factories did not work. I waited until the factory opened and made an order. Only 1,5 weeks and the parcel came to Russia in Kostroma. I advise everyone this store and the seller. Coat chic, quality. In size. The seams are even, the thread does not stick out, there is no foreign smell. The coat is dense, with a lining, in appearance and the touch is warm.
The coat is cool, exactly in size mesh, sewn very high quality, the lining of Yes and the coat itself of quality material. The only thing that does not like is that sewing the coat itself at least on the slit at least in a fastened form does not look like a coat, but like a home bathrobe
The store sent for a long time but this is due to quarantine. Good coat
The coat is very good quality, so soft.
Came in 16 days, the coat as in the description and reviews everything is super!!!
Growth of 165. The length is good) the sleeves in length-all) look in the wear. about the spool-read, well if there is something-the machine is. On sale 2300 came out