SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent backpack, turned out to be a little less than expected, many pockets, there is a small smell, overall satisfied.
Very soft pleasant leatherette. It's like the description. I would like a better quality lining .. And the rest is very high quality and beautiful!
Fast shipment and home delivery. The backpack is excellent, I take the second one. Now for a gift. Waterproof. The only minus-a4 does not fit, but it is compact.
Very good quality, nice skin. Beautifully packed when delivery, in a brand package-quite suitable for gift. Taken daughters to school-large textbooks are placed, real roomy. Fast delivery. Thank the store.
Delivery is about a month, due to the fact that it has long been at customs. The backpack is in excellent condition. Soft, high quality.
Excellent backpack, a little dark, but it's not scary. Delivery is fast, tracked to the place, I recommend the store, thank you very much.
Excellent backpack, roomy and quality is good.
Very fast delivery. The quality of the backpack is excellent. I recommend the store and the goods.
In the SPB in three weeks. I got it at the cash register at the five, very uncomfortable. Included gift in the form of keychain and Ooo very rich looking gold bag itself backpack of good quality. Skins are not nasty. No smell. Let's check the wear.
Great backpack. Exactly corresponds to the photo and description, pleasant to the touch. Happy with the purchase. Thank you to the store.
Great backpack!) soft to the touch, made neatly!) came very quickly
The package came in two weeks. The backpack of good quality, small but spacious, will go for study. The daughter liked it! Recommend the product and store!
Delivery Week to MSK, the quality is good, many pockets
What a chic backpack!!! Thank you very much store!!!! In the Rostov region reached in 40 days, very neatly packed, put in a strong cloth bag!!! Qualitatively sewn, the threads are not stuck, the smell of stranger is not!! Looks just great!!! Recommend!!!!!
The backpack got, cool only here smell inside as if the fish was
The description is consistent. Delivery within a week. Perfect sewing quality. Happy.
Arrived very quickly and in good order. Soft.
The backpack is quite good quality. It is of course not skin, but for such money .... Seams are of quality, threads are not stuck. There is no significant smell, but from new things there is always a certain smell. I think he's a very fast weatherman. I'm happy with you. The parcel to Nizhny Novgorod arrived in 11 days. Seller recommend.
Ordered a backpack from this store for the second time! From the first took place almost 2 years. Foolishly, He overloaded him a couple of times and the handles couldn't stand. If not overload, the backpack will be long enough! The price and quality are excellent! The texture is soft. Ordered the goods back in late January. The seller warned that the shipment would be closer to spring. I agreed to wait. And since the sending of the goods has passed about 2 weeks!!! Thank you seller!!! I highly recommend this seller! Responsible, answers the letters. Now I will and I will treat the backpack more carefully!
The backpack came to Belarus a little more than 2 months. The quality is good, the color is the same as the picture, not dirty. There's a little smell, I hope it will blow out. Thank you for the quality goods.
The bag is made qualitatively, the seams are stitched smoothly, nowhere are stuck. The store put in the bag as a bonus keychain. Seller recommend.
Backpack spacious, fast delivery.
Good quality for your money. Good lining.
The order was made 07.01.2020. And only 29.01.2020 the package began to move towards the SPB. All this time the parcel did not fly out because of holidays and movements around China (Ali combined 3 parcels). I wanted to write an angry review about the duty of waiting, but! Good quality backpack, stitching smooth, working locks, stuck one thread. The magnet does not tear off. Long enough. Outwardly not cumbersome, but roomy. Packed was in a protective package. Of the cons-there is a smell.
The backpack liked, made neatly as in the photo. Lots of pockets, all zippers work. The material is pleasant to the touch. Quite spacious, but the A4 format folder did not fit, the corners are torn on the sides and the zipper does not close. There is a slight unpleasant smell, I think it will blow out) with the store did not communicate, there was no need, as a gift the seller put a bracelet. The shipping is very long, for two months did not come, opened the dispute, due to the Chinese holidays the dispute was considered 12 days and during this time it was just delivered.
The backpack corresponds to the description, no smell. He came in two weeks. Inside the little keychain. Thank you very much.
Class. That thing I wanted... 100%