SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
к сожелению не получила,но деньги после открытия спора быстро вернули
Light. I order the second one. Quality norms. The skin of a young dermontine of increased strength. My wife is happy. Thank you for your promptness.
Backpack cool, odorless, very soft, the abundance of pockets impressed, pocket with a pocket in a pocket)))) awesome. Delivery speed about 3 weeks. Worth your money, very satisfied with the purchase.
Delivery 3 weeks in Mo. The backpack is very neat, odorless. No disappointments.
Very nice Article ....
I came quickly. Very cool. I will still order
And the color and quality exactly as in the description. I'm very happy! Delivered in three weeks, I recommend!
very good backpack, i am happy. thank's store
Very good.
Nice one
Quite quickly came. About 16 days.
Рюкзак супер! доставка- 17 дней до Питера.
Good acquisition. Definitely worth your money.
Came for 2 weeks!) cool quality backpack! The lines are even, there is no smell. In general, Super!)
good quality and fast shipping :)
Отличный рюкзак, натуральная кожа, отличная фурнитура. Этот купила для подруги, свой ношу каждый день уже год. Как новенький. Очень довольна. Рекомендую
Cool backpack!
Backpack compact but cool, sewed qualitatively. i will wear it with pleasure...
Ok
Génial ! Super qualité et petit cadeau à l'intérieur du sac merci
The backpack is small, but roomy, leatherette soft, the lining is beautiful. Very satisfied with the order, delivery three weeks. The store put small gifts, which is nice. Recommend.
Pleasant leatherette, many pockets, good zippers, straps on the back are stitched with textiles for the fortress. Small size. The quality is excellent, the description is accurate.
Fast delivery, perfect quality!
Got there quickly. Quality is excellent
A grade
Ок
Thank you very much store! Quality is good. Прикольненький backpack! Special thanks for the gift I recommend! The seller has always been in touch!
Good backpack, recommend
Good bag, well manufactured
Backpack fire, mom liked it very much, you can safely advise! came a week before Moscow
The backpack is exactly the way I imagined it. All the things in their places and they are convenient to deliver. Very spacious. I'm glad to see you.
Backpack Chic, came 20 days before Samara. the store put an elastic band for hair and a bracelet. There is no smell, the quality is super. Very comfortable to wear. I'm happy with the purchase, I recommend the seller)
I liked it very much, everything is neatly sewn, the skin is soft and pleasant, smells a little, but it's not scary, will fade. Thank you to the store, put another gift rubber for hair and a bracelet with a red thread.
Bag of excellent quality. Lines are all even, no where or what does not stick out .... Of course not the skin, but it looks decent.
I really liked the quality of the goods. Delivery 18 days to Stavropol. I took the model of dark blue. The color is very nice. Almost black, with a blue tint. A sea of pockets. In general, the wife is very pleased. Slightly long straps.
Kokybiška. Daili. Labai greitas pristatymas. Rekomenduoju pardavėją.
Cool backpack! I doubt of course that it is natural skin, for this price, but it does not matter, it is cool. Absolutely corresponds to the photo of the store. Despite the small size of a roomy, many pockets. i went by the post of russia, without damage, a month to krasnoyarsk. My recommendations to the product and the seller!
Great. Do not wiggle cheap. Delivery 11 days to st. petersburg.
Backpack-super. I recommend. The stitch is smooth, the accessories are quality, the material is soft, similar to the skin. I'm delighted
Excellent backpack, quality, lines are even, looks great
super ++++++++++++++++++
Fast delivery, excellent quality, many pockets. Thanks to the store for the gifts
Everything is fine, let's see how it will be in the sock.
Backpack really liked! Thanks to the store for the fast delivery -- before spb reached only 14 days! Very good quality material, fittings and seams! Recommend!!!
Backpack fully meets the description. neat
it's so beautiful. Thank you
Great backpack. All seams are even, the threads do not stick out, there is no smell. I'm very happy.
Excellent, i order already 4 times) quality at altitude and the brand is super
Fast delivery-2,5 weeks. For this store many thanks, because the backpack for mom. She'll take him on vacation soon. The quality is good, the threads do not stick out, looks expensive. Thank You
super!