SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The order came to Moscow in a week. The quality of the backpack was pleasant. The backpack was packed in a beautiful silver handbag-package. I recommend this store.
beautiful, thank you.
Cool! Convenient! Everything is super!
Спасибо хорошая сумка, мне понравилось.
The quality is good, but not perfect. Sewn well, the gasket is excellent, many different pockets, but the skin is very soft and shiny, I'm used to more matte tones. The backpack came already with a marriage (see. Photo, the skin is scratched) did not open a dispute, because. My nerves are more expensive, but I can assume that wear resistance will suffer, especially for those who with this backpack will drive in public transport, not by car like me. Also, I pay attention to a large number of ringing chains, I.E. When you move, you will "ring", perhaps someone will like it the other way around. In general, the thing will be good for a teenage girl.
Great backpack!!! Delivery 12 days. As a gift a rubber band for hair))) The color is dark cream, not white, not beige... Very satisfied!!! Recommend!
Made an order of 02.07., promised to deliver 20.07., received a week before 14.017. The backpack really liked, pleasant to the touch, the straps from the inside are covered with a soft cloth-they will not rub their shoulders in the summer. Two compartments, one in two, a lot of pockets. The store additionally packed the backpack in a bag and put an elastic band for the hair. Nothing, but very nice.
My wife asked for beige. I'm happy, I liked pts. Came for a week and a half in Peter. quality seems to match
Nice cheap quality product fast shipping A+++++ store
Отлично
Рюкзак отличный! Искусственная кожа, мягкая и приятная на ощупь, совершенно без запаха! Был упакован в тканевую сумку и пакет. Все как на картинке. Кажется маленьким, но все помещается (зонт, большой кошелек, косметичка и пр. мелочи). Пошит аккуратно, нитки нигде не торчали, молнии работают отлично! Рекомендую!
Super fast shipping! Thank you to the store for the gift! Excellent quality! Recommend!!!
The product corresponds to the description. Looks stylish. Lightweight, comfortable. All seams are stitched qualitatively, good fittings. Delivery was a little longer stated. Recommend it.
Cool backpack, soft, light, quality locks. As a gift, the rubber is packed in a bag and a package.
High quality backpack. Everything is neat and smooth, packed perfectly. Not big roomy, pockets a lot. Zippers all work. The purchase is very satisfied. Thank you for the quality goods. Success and prosperity in business.
Just super, thank you very much.
Ordered 28.05.2020, took at the Mail 18.06.2020, all the way on delivery was tracked, the backpack is wonderful, everything is neat and smooth, packed perfectly, also the store put a gift (nice).
The product corresponds to the description. Very fast delivery.
Lovely backpack. Small, neat, cute! Thank you store!
Very pretty and well built but it is not leather as advertised. This is why I am not giving five starts. It should states synthetic leather or something like that. Definitely not leather.
Great bag! The color looks nice, quite spacious. The only disappointment is that the frontal zip is fake. Also I didn't like the brand printed on front much. Anyway, the material seems to be good.
The backpack came quickly. Delivery directly to the hands, but through the mail of Russia. corresponds to the description. Dreams were stains from the glue, rubbed with a cloth dipped in alcohol. Seams do not weep straight lines. For its size is very roomy and voluminous. The store put the rubber band as a gift, it is very nice.
delivery is very slow takes more than a month
I love backpacks from this company. Comfortable and do not wear out. Black I 've been wearing it for 3 years, I bought a beige :))
Thank you very much for the gifts. The backpack is just super. Advise everyone
Delivery 14 days. I liked the backpack very much. The packing of the goods is excellent plus the backpack is packed still in a branded package. And also a small bonus from the store bantik. The little thing is nice.
Everything is fine, class backpack, the child is delighted, the parcel was 2,5 weeks old, the track was tracked. Thank you for prompt delivery.
Beautiful, very soft. Looks good quality!
The skin is soft, not big