SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent! I took a smaller size, and did not regret, sit like poured and do not press! My leg is thin, on the insole 235, took 230 ie. 36 size.
Corresponds to the price and quality, I really liked it, delivery is exactly 2 months
Nice boots. Very satisfied with the purchase.
Cool. at 25.5 took 9, first seemed free, but while I went around the apartment like nothing, it's normal... Delivery to spb-2 weeks.
Pts beautiful boots! At 39 took 9 size, just, nowhere does not press!
Excellent product quality, good quality and price ratio. Exact size and color equal to the photo. Happy with my purchase!
Very cool boots! Sit down perfectly, do not slide down. True, I made a mistake with the size, returned mine and now I order new smaller ones. On the way out under the midi length dresses will be just super!
Same as picture. Nice
Amazing!!
As always excellent!
Botushite SA hubavi, But GI porchi is average on fevruari. Fit in the edge on may mesets and Biah sprani for mitnicesko ophormiane.
Boots are chic! But the delivery was 3 months!!!
Super!!! But I was a little mistaken in the size, I wear 37, 37,5 size, stop 24,5 cm, ordered 24,5 cm, turned out to be a big touch, but with socks I think there will be norms. The quality is excellent, bought not for permanent socks. On top on the hips the rubber does not press)))) everything came very quickly thanks to the store))))
Perfectly suited to the foot 25 cm soft, comfortable!
love them
The quality is excellent, very comfortable pad. On the non look neat, visually not increasing the size. At its 39-40, 26,5 cm ordered 10 size. Recommend it.
Nice!
Lovely boots. I was afraid they wouldn't fit Me because my legs are too thin, they fit very well and look perfect.
Boots are very beautiful and made neatly, we do not buy these. Sorry only the price has risen, bought for 25 $, now 36 $. On foot 24,5-25 took 9 size. I found myself large and on the foot and on the leg do not fit. I have a very thin leg and a long foot, it's an eternal problem. I think size 7 on the skinny leg will be very good, I will reorder. If your leg is not too thin take 8 size. The store returned 10 $
On his 36 (23,5) took the size 5. i was afraid that it would be small. But no, great. The bottom is very narrow, without tights it is impossible to fit. They sit very nice! Thank you!
My charm!!!!
Good quality, fast delivery
Perfect!!
Bellus Simi
love love love them, sizing chart is accurate.
I already had them in black, and they fit perfect. These are a bit tight, so maybe go one size up to be safe
Magnificently. As the picture store
Delivery is very fast. Good quality
Boots look good and to my surprise sit them also yet yummy. The only drawback for me is that I freely solid legs have and although I them to can, condition it not beautiful. My legs get worst effect and pinch off on my thigh (have you not likely). Pulling out is no problem. The ship went very quickly. I give him yet five stars because it is not to the product lies but to my figure.
Ordered black and khaki, the quality is excellent, go size to size.
Ordered, 26.02.20 received 07.04.20 came boots cool. The quality is good. They sit tight on their leg. Although my legs are thin. My stop
The boots are cool, while walking a little slips. But it looks gorgeous
The boots are just gorgeous. I'm glad to madness, they look expensive. On his 37 took six. store sociable.
Ļoti skaisti zàbaki… Laba kvalitàte, 41. Izm.-26.00
I did not communicate with the store. Delivery less than two weeks. The quality is excellent, without defects. There is a small smell, will fade in a day. As a gift, and a rubber band for hair was thrown. At the foot of 25,5 cm took the size of 10. a little more, with a toe for the autumn will be just right.
Delivery 2,5 weeks, excellent boots, sat perfectly, i recommend
I love the boots! Really nice colour, size fits perfect and they look very expensive.
Soft velvet, perfect boots! Size 24 for #38.
Delivery to st. petersburg month. A little missed with the size. For a full 40 you need to order 9.5. I hope it's carried. The shoe will be convenient for those who constantly run on heels. I have not worn them for more than a year-i'm uncomfortable. The quality of the claims no
Cool, 24 cm size 7 is perfect. Very cool, be sure to take. 3 days stood on the balcony, still smell, but it's temporary.
The boots are good, but the shoe did not fit me. I'm not comfortable, but they look chic. Stretch, even on a full leg.
Stop 24.5, sat perfectly! Comfortable shoe. On the leg a little loose. If you are fuller than 44 sizes, will be tight on the shin.
At its 36 took 5 size. In size, everything is fine, but it's very hard to shoe. Narrow ankle, although my leg is not large. Stuck, i think carried, it will be easier to shoe
Excellent boots. On russ. 38 rr, 7 sat perfectly. Very comfortable. Put on easily. Great! I will order in a different color. Super!!!
Boots super, i recommend.
These boots are good, made neatly qualitatively, the heel is strong, it's easy to dress on the full leg, but the shoe is not very comfortable, i'm afraid after min 25 the knees will not warm up
Really liked. For the first time i ordered shoes and was pleasant surprised that everything is good in quality) grateful madly. Such boots we cost about 8000, and here i took almost 5 times cheaper
Boots cool. the store is super. on all questions answered, requests fulfilled. the order in belarus came quickly. look cool boots. the leg lengthen, look sexy, the shoe is comfortable, the color is chic. the order is very satisfied.