SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
платье хорошее, на мой рост 162 оно почти в пол
good
Very fast delivery. 10 days to Novosibirsk. Dress norms.
Доставка месяц. Ткань хлопок, не красит, китаем не воняет.
labai patenkinta. pristatymas greitas, dydis atitinka, iškalbus truputį susitraukė per ilgį, bet labai mažai, balta šiek tiek persimato, didelės krūtinės šventės, gavau baltą ir iš karto užsisakiau pilką, labai jau patinka abi. Rekomenduoja
Quality is super. I didn't even expect it. Delivery fast
Seller respect, reached 17 days to Vologda, fabric quality is good, on the height of 157 cm in the floor, on the dimensions of the chest girth 112, the girth of the hips 105 the village is excellent.
love this. very loose and long. had to take up 2 inches as am only 5ft 5 inches and picture shows length after taking off 2 inches from bottom good quality
Excellent Sarafan. The threads do not stick out, sewn smoothly and neatly, on the growth of 169 to singing. The color is bright, the fabric is pleasant. SUPER HAPPY!
Thank you very much.
Размер М немного велик на 88-68-96. Думаю, что после стирки будет как раз. Платье прозрачное. Доставка до Москвы 12 дней. Супер быстро!
Хороший. сарафанчик. Но просвечивает
It came in 18 days, the quality is good, the size grid corresponds. On the bust 100 took M, but it was possible and L, so as not to be obtyag.
A little big. But very nice
잘 입겠습니다 감사합니다 후기가 늦어서 죄송합니다
The dress is very beautiful and light. It's very offensive that I was wrong about the size .. At 50 dew. Ordered XL turned out to be great .. Have to order another .. The order was sent quickly, tracked to Krasnodar in 20 days
The photo is blue. I realized, already, when I received that the name of the color sounds Gray. the color is very different.
At 90/75/95 took M-ku. After washing a little podsela, just right. on the growth of 174 to the middle of the calf. Shipping fast.
I ordered my mother, the quality is very good, the fabric is dense but breathable
Excellent Sarafan. Very fast delivery
Платье беру уже второе.Первое было короткое.Довольна. Смотрится стильно. На 48 взяла XL/ Доставка быстрая. Магазин рекомендую.
отличное платье. качество ткани хорошее. доставка бцстрая
Très belle robe
Loved
Fabric natural, dress factory mega fast delivery Thank you recommend the store.
Beautiful, but for me very large
Dense fabric, does not shine through. Looks good. Not small for sure.
очень хорошее платье, по размеру, быстрая доставка
Платье на удивление такое же как на картинке , село , и качество нормальное. Рекомендую.
Платье потрясающие!!! Брала маме 5xl на российский 54-56, подумала что лучше ушить, чем промахнуться с размером. Подшить пришлось низ и чуток поднять плечики, чтобы карманы сели на место и все. Материал плотный, не просвечивает. Будем ждать новые модели, чтобы заказать ещё!!
Delivery of 3 weeks to Krasnoyarsk. My wife liked the dress, I'm happy. Recommend
Качество хорошее, размер соответсвует. Доставка быстрая. Спасибо продавцу.
На платье обнаружила пятно на самом видном месте.Хочу компенсацию.С продавцом не общалась.
Очень быстрая доставка. Всего 12 дней! Ткань достаточно плотная. Платье не для жары.
very good item i like it's the material and the shipping was
Pretty cotton dress, but I thought navy blue compared to the picture and it is gray mouse
Dress Super
Dydis S atitiko,miela medziaga, Tinka aukštesnėm, Mano ūgis 1,73 Tai Super ilgis,rekomenduoju
Looks super, it's a pity only with the size did not guess-a little big. Quality is good, store respect
Excellent quality, beautiful work! Clearly fit in size. The dress is very slim. The fourth year I order zanzea clothes. But for the first time on Ali. I was afraid I 'd get something else. Many thanks to the store and workers zanzea!!! Great price and excellent quality! Thank you.
Thank you so much. Excellent
Thank you very much to the store!!! I really like it!!!
The product is exactly as described and is of excellent quality. Our customer was very pleased
The dress is very nice and a good quality. Not as long in length as the photo but close enough. I would order again if possible. The delivery was very, very slow. maybe because of COVID, maybe not, I ordered on 04/28 and did not receive the dresses until 07/02.
The goods came quickly. Thank you to the store. Very big dress. SIZE 50, big. And the growth of 165 is long, growth needs from 170
On Russian 48-50 R took XXL sole, sleeve full, dress beautiful, foreign smells no
Very beautiful sundress. Arrived quickly. The size corresponds
The dress reached quickly, the size corresponds. The color of red is bright as in the photo, blue is lighter as burnt, cotton is 100%
. Ordered my mom. She liked it very much. Especially the material is very nice to Tulle. the sleeve and length of the dress will be stitched.
The dress is the same as the photo. I'm usually size M but I followed the store's measurements and it was perfect! I'm coming very fast. I totally recommend the seller. I'll keep shopping there.