SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress of excellent quality! At OG 94 from 74 to 97, the size L sat perfectly. I recommend to buy!
The dress came the quality is good, the belt is dark, the smell of horror, but without marriage, recommend
The quality is normal, somewhere not even seams and thread, but in general-normal. At 90-73-100 m sits tightly in the waist and hips. The smell is present, but insignificant
The dress liked, not quite my style, but I will wear. The parameters of OG 93 from 80 to 103 size L came. Seller put gifts, thank you very much very nice.
Delivery to Lithuania about month. The quality is good, a few threads are stuck, but it is not critical. There was no smell at all. Very happy, sits on the figure a little freely, but in winter you can put a turtleneck. So everybody's super, everybody's perfectly seated.
Excellent!
Cool dress, neatly sewn, small size
The dress is in principle good, there are small shortcomings in the form of threads. The reviews were controversial, so I was worried that it would come to me, came a good dress, sorry I recovered greatly, it was tight to me. Length below the knee, my height is 1.7, weight is now 76 kg. the belt is of course one-time, only measured, has already noticed, and curled. ordered 27.03.2020, received 17.04.2020.
Heard about this store, liked a very dress, the belt is included, but the quality of the belt did not like, came very quickly
Dress good, a little smell, seams smooth. The size corresponds.
48 size is small, and so good
The dress is super, matches the description.
Perfect
The dress is beautiful, bought for 1580. We have in stores such a will cost + - 3000 thousand. The quality is good, but it was a disgusting smell, hard to get out. The bottom buttons with sharp movements stretch, so you need to wear neatly. The belt will quickly come into unfit, will wipe off the iron clasp.
There was a strong smell, after washing it became better. The Russian 44-46 is narrow, just in the middle. The belt has a strong smell. The threads were stuck.
I read the reviews and hoped that 85-65-90 would suit, but in vain. Therefore, I recommend that similar parameters take m. And in general the quality is very satisfied.
There is a smell, turned out to be small elk at 46 size
The dress came to Voronezh in 2 weeks, there is a small smell. At 48-50 I ordered L, reading in reviews that with tension, but the norms, so, no shit is not norms, it will be small. L-Max 44-46! But thank the store for prompt shipment, fast delivery and good quality.
Fittings and belt are cheap, I think the buttons replace in the workshop, and the belt definitely needs another, this just 3 Penny looks. For their money dress norms, probably
Very beautiful but small size
Excellent quality, super, fast delivery
Cool dress like the picture. Came fast
The dress is great. Delivery 3 weeks to Moscow. There was no big smell, but I think after washing everything will be fine. Recommend!
The dress is cool, but the smell is horrible. Hanging on the balcony for a week. Washed. There's still a smell
On my 87-67-97, height 163 cm, the village is good, there is a little stock .. the waist is slightly overstated .. cute .. i will wear .. thank you store))
Very satisfied with the order!! Fully corresponds to the photo and description. The quality is excellent. At 88-70-94 excellent village in the size of M.
Gorgeous dress, but at my height 160, long hair, I will shorten. Nice belt. Super!
The dress is beautiful, but it is worth sitting in it and the material is pulled very strongly. Do not recommend.
Who writes no smell? Horror! I don't know where to wear it. I feel skeptical about the smell reviews, I always think: exaggerate, but here... tin... well, well... I think I'll blow. At the size 44-46 on the Otz m and came but upstream. P-Ra 88-74-99 down a little flare, Mint qualities... came Ooo very quickly... did not expect at all. generally pleased. No holes found. Fly-it will be 100%!!!
Nice dress. At 44R M-CA sat wonderful, my height is 162, the waist is in place. Recommend
The dress is happy. Wearing 44-46 size, S fit perfectly. Recommend
Happy with the purchase. The fabric is very dense. No lining. I advise you!
Nice dress. The store sent it quickly.