SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shoes are very beautiful, but the heel is very unstable ((
Ok great product satisfied
fits well love it. thanks
Excellent, took 22 cm.
good quality
Shoes are very beautiful, soft, comfortable, orthopedic insole. But the size is 24,5 cm. The size is 8,5 small. Sold, ordered in the amount of 9. delivery-3 weeks.
sizing is a little tight but it'll work.
very nice shoes, fit also to wide legs like mine .the size fits to the real size
They're very pretty.
For a long time i have not been so happy to buy! Sandals are wonderful! The length of my foot is 24.5 cm, but i ordered 24 cm, because i have a very narrow leg and there is no, almost, lift. They sat down like poured! Very light, the heel is stable. The fabric is similar to flock. Well, how will it be worn, time will show! Thanks to the store for the gift to-comfortable fleece slippers, they also approached me! Seller respect and prosperity of business!!!
Took size in size According to the length of the foot, meet the size, but the straps behind are short for me It will be necessary to open an additional last hole
Light, beautiful. Fabric. Probably, in the rain you can not wear! But, still, really liked.
Very nice shoes. Comfortable and lightweight. The size 8.5 came up perfectly on the foot of 24.5 cm. The heel is 7.5 cm stable and comfortable. My detailed review in instagram @ primma
The shoes are excellent, the russian 23,5 came up 6,5. Soft comfortable
where's the ten star button???!!!! this shoe blew me away!!! perfect size... perfect communication.... perfection!!! without doubt, the best thing i've bought here
The insole is very soft, it is comfortable to walk on, the shoes are not too heavy, walking is very light.
Stunning shoes, they look very beautiful, better than i expected, the size offered by the store is also excellent, i really like it
Very comfortable, the sole is very soft, it is easy to walk on, i will always wear it in spring and summer, it is great, good shopping experience.
The shoes are very beautiful in the hand, looks very fashionable, the size can be picked up in shape, the store is also very fast, thank you.
I am very happy to wear such beautiful high heels to attend my wedding. Thank the store, my friend told me i looks great on the wedding day.
The shoes are very light in hand, there is no trace of taste and glue, it is very comfortable to wear, the store recommends the size according to the size table, very correct, thank you.