SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dress very beautiful, all as in the photo! The lining is a little stuck but not deadly! I advise the store!
Super Jolie Merci
Beautiful dress, very short o-neck super large-dress brave
Perfect dress, thanks!!!
STUNNING, SAME AS PHOTO
There were problems with the delivery in connection with the Crown virus, the money returned, the store responsive and responsible, I will order from him again.
Cute dress, very good workmanship. Fast shipping.
Money returned goods not delivered
Ok
No such as should be but I received my refund for patch garment accessories
Dress compatible with description came very fast very recommend
Wonderful! Best Buy already made on AliExpress! Chiquerrimo!
You see the lining of the dress
The dress is very beautiful, but everywhere is lined. And came with small stains on the lining. Delivery up to SPB is very long, almost 2 months.
The dress is beautiful and they are made of thick material which is good. Quality is good for that price, the only thing is the threads but it’s not a big problem and the bottom hem turns out but you can pin it or sew it and than the dress will be perfect. I normally wear XS (167cm, 51kg) and ordered M and fits perfect! I think size S would be short for me so M is better, not big so don’t worry. Shipping about a month to Czech Republic. Thank you store for this dress, I will shine like a diamond :D
Great length for me as I'm 5". Belt is not as long as in the photos
AliExpress 4.7⭐️ Mari 4.8⭐️ Shipping: 38 days size: S my parameters: 88 - 68 - 93 - 162 cm color: Silver my review: Incredible dress, thread was not there, sewn sequins tight, I saw exactly the same thing in the showroom, only there it was twice as expensive to sign✅Reviews of things with AliExpress Zara vs alicelebrity vs Ali collections of things with reviews and ratings 5⭐IG: @ mari_express Telegram: Mari-AliExpress
Ordered 11.11. 2019 received 30.01.2020. very long delivery to Moscow. The dress is good.
The store sent the order for a long time. Received by the new year) the sequins are slightly crumbled) on the growth of 173 (size S) short. But with tights and a tank is normal. The quality corresponds to the price) but that's what I wanted
So you... you're not happy. Took Xs on the girl grew 140, knee length dress, sleeve is not short.
Good quality, but it is short. I am 160 cm tall and it barely covers my private areas. It is more of a blazer than a dress
It came with leads. But they argued that some of the money was returned. And that shines beautiful, but the lining still stings.
Not bad