SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
looks like photo but fabric is thin like pajamas neckline is cheap
She's beautiful my daughter loves
The dress, of course, is so-so. On a triple even with a stretch. Picture and reality do not match. In the picture, the dress is light and airy, as if chiffon, with a wide light skirt and train, in fact, almost fitted. But the fabric is good and reached quickly in 2 weeks in the river. Tatarstan. For this I will put 4 stars and not 3. On the parameters 90-67-93 height 170 came up size m.
Same as the pictures! Shipping to Spain: about 12 days (to take account of COVID-19). In Spain: size XL equals 42 to 44. My measurements: 95-84-114CM. Height: 1 '80CM. Features: medium quality low, XQ the fabric is worthless, but it is very nice, good finish and doesn't have the same drop as the one in the picture.
Very pretty well cut
Very nice, for size 36 goes well one s
Good
Okay. Okay. But small size. I took a size above and it is tight. The neckline is less pronounced and the slot less high than in the photos. Nice overall and comfortable to wear
I like a lot I may have to take 1 size above
The dress is very well cut. I am very happy
very good
Very pretty dress
The dress is nice. From the pictures I thought it was a looser dress, and it's attached to the body. It's very nice and looks good, but I was looking for another kind of more casual, more bohemian dress, not so paid to the body the skirt.
Very pretty dress I recommend
As I waited for this dress))) and not in vain)) it is just magical) on its parameters 89-73-97 took L. Thank you for the prompt delivery. I definitely recommend this store!))
Quality not top
The size and fabric corresponds to the description. For 1,70 m height and 53 Kg size M is perfect. He bequeathed in time and no problem. The chest does not fit as it should but can be fixed very easy
Cool fabric for summer but small size attention
As in the picture
It's a little small but it's arrived long before the scheduled time
I measure 1m80 it lacks 10 to 15cm so that it touches my feet, the material very nice and it wears well, I put M usually so I selected this size that goes to me pile hair. I recommend it
Perfect
Beautiful, I. Love it and I. Like it very much.
Dress beautiful as in the picture. It came in 2,5 weeks. On Russian size 46-48 Well sat XL. Requires a small fit in the punch (the side of the chest is visible). The material is synthetic, but the dress is open-it will not be hot in it. But do not forget and do not sit down))) recommend!
Beautiful
All according to the description.
The order has taken less than two weeks to arrive. The size chart is correct, in my case I asked for an M bearing 90-70-90. However, the cleavage is not exactly like the photo. On the sides it stays a little open and looks a bit of the bra or chest (according to how you wear it). Maybe I should have ordered one more size just in case. Otherwise, the fabric is fresh, good for summer, and barely transparent, besides making a very nice figure.