SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Прекрасное платье за такую цену. Побоялась брать под свой непостоянный размер, взяла XL - в итоге пришлось ушивать. Насыщенный цвет, нитки не торчат, относительно быстрая доставка. Продавец прислал резинку в подарок)
excellent
Excellent.
Excellent.
Perfect! Very high quality sewn, the fabric is pleasant, soft, stretches. On the growth of 165 and the parameters 88-70-90 took M and it perfectly suited! The village is like a glove. Model fitted! Thank you!
Delivery longer than expected but dress identical to the photo. Really very pretty
Cool dress, hanging a little under the back straps, but not scary. There's a weak smell. As a gift put a hairband✨Thank you, very cute) I advise to buy, for such price is excellent
The dress is wonderful, I am very glad that I did not cancel the order and waited for it. Thank you so much. The dress waited long, due to Ng and subsequent self-isolation.
Very nice dress, Ma size: 162 cm, 62 kg, 92,85,97, The size chosen a little small but not remarkable.
All the holidays are over, now we have to look in the kitchen. Recommend
For 400 great dress for assortment)
Dress a little wide at the pelvis. Long delivery.
The parameters of 86/58/88 turned out to be great, but the material is good, sewn qualitatively, I will stitch.
I order a second dress from this store, already in different color and size. On the parameters of 87-69-90 and the growth of 160 is better sat size S, the first time began reviews and took m-well, but a little freely, a s-CA as molded and the chest is covered better)))) the fabric is tight, can be worn without a bra calmly. The color is not dark cherry, as in the photo of the seller, but raspberry. The green, which had previously taken, is not so different from the stated. Delivery to SB is very fast, 2.5 weeks from the time of order. For 376r (took by stock)-Super!!!
The dress is quite decent
The order was made on January 16, came on February 19. Dress of good quality, sewn neatly, came without marriage. As a gift, the store put 2 hairbands. Thank you! (Kazakhstan)
At 46-48 m very in the hood. Like a caterpillar
Third in color for me, everything is fine.
The dress looked great. Size M. corresponds. The store put the hairpin as a gift. Thank you very much. Very nice!!! I will order another!!!!!
Seller excellent color slightly brighter than in the photo. Everything is very beautiful❤
Dress good. Stretches well and sits well too. For such money is just fiction. Size M is excellent on the hips 90-92 and chest from 84-90.
Thanks a lot! All good even with gifts inside. Thank you!
On parameters 90, from 72, about 102 is great, I will hurt
Nice dress! On the parameters of 84-64-93 cm S-CA sat perfectly. I advise you to buy, for your money find dress :)
The dress is very even good. Does not look cheap and sewn normal. But not exactly my size. With the hips 102 L is too tight and the dress should be constantly tightened down. These are dresses for those who do not have a tummy at all and the size more could be too loose.
Thank you store! The description is accurate, the quality is good! On my 50 XL went perfectly! Seller put as a gift hairbands!!!
Great dress, velvet stretch, on 46 -L went great, came fast!
OK
I buy it twice. XL at 48-50. It's good. First time I bought Green. It's blue. Both colors look rich.
worth the price! what you see is what you get!
Excellent dress for this price. the material does not shine through. moderately dense
Everything is super, i advise, pleasant to the body, correspondence of sizes. Thank you for the gift, 2 rubber bands are very nice.
Conforms to item description
The dress was delivered very quickly, for 2 weeks. Dress of good quality, does not shine through, dense, soft fabric, looks expensive, sat on me perfectly, took m at 44r. Thank you very much!!! I went to new year's corporate in it.