SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice shoes. Everything is fine
Size 33 Russian (21,8 cm)-took 3-perfectly extended, soft and elegant.
The shoes are beautiful, but for me the heel is too high or the lift is not mine. Fit in size, but on a narrow leg
Shoes are just delight. Color saturated red, themselves soft, made qualitatively like all shoes at this store. Thank you, I will order more. Came quickly relative.
Shoes to Novosibirsk reached a month. I order shoes for the second time in this store. On the leg sit very beautifully. There were small errors in quality (rubbing on the buckle and traces of glue under the heel, plus a strong smell), but I will not shoot the star, because in general, the shoes look decent. I'll order more.
Shoes are amazing!!!! Soft, comfortable, beautiful!!!! The heel is a little too big, I did not expect it, I thought it would be smaller.
Chic shoes. Come quickly. No traces of glue, all good. on the foot 24.5 size 8 sit perfectly. Soft sole, light, comfortable. Recommend.
They're perfect! On the length of the foot 24.5 cm chose on the table size in size, namely 8 sat down like a glove. I'm delighted with them!
Heel height in product description 5-8 cm. Actually 10 cm. In centimeters, you can not be mistaken, Comrade store!
They're just gorgeous. I didn't even expect that. To say that I'm delighted, it's not to say anything. They are very comfortable, go size in size according to the size table. The parcel came in 11 days. I advise you to purchase, they are worth it
Excellent product quality, good quality and price ratio. Exact size and color equal to the photo. Happy with my purchase!
My first shoes from Ali, well, I'm happy!!! Awesome shoes, soft, high heel, but I'm comfortable! The main thing is, all quality, and color and size, on my foot 26 cm just. The smell, the smell is light, does not strain. I liked it, recommend! And, yes, thank you for the hair band, nice)
Excellent comfortable shoes, you can walk at least every day. Recommend
Excellent shoes, mesh size matched
I didn't really like the shoes. They are soft, but the sock does not bend and they look strange because of it. Size in size
For a long time I waited for a discount on these shoes. We really liked it. It smells like glue, but it's not scary. Thank you very much store for the goods.
Delighted, comfortable :) I have a size of 36.5 somewhere, came up perfectly) delivery is super fast
Excellent
The shoes are comfortable, the material is like velvet, it's in leather. In general, they look very good, there is a smell
For 26 cm feet chose 11 size, corresponds to the size grid, the description matches, in the sock did not try, but I think it corresponds to the price! Delivery two weeks to Rostov-on-Don. To buy I recommend!
Incredibly soft and comfortable shoes, the shoe is beautiful, you do not go-and fly) I recommend!
At 37 R came up 8, but the shoes are designed for a very thin heel leg instead of declared 5-8 cm in fact 10 cm so about the convenience of shoes can not talk, it is not convenient to stand, let alone want
Very like, comfortable and soft, look elegant, the size approached 23.5 cm.
Excellent shoes, quality for such a price at altitude!)
I'm shocked what they are comfortable)) heel is not felt, seriously. Went a month to Novosibirsk. At 38 (245mm) took 8 size, everything came up. On a narrow leg!!!
For the first time I bought such chic shoes: a chic shape, a steady heel, a very soft insole. Heel high-but not felt, walking is very convenient. Delivery 2 weeks, fully tracked through SMS and mail application. Recommend!
I order 2 times of a different color. Soft, excellent shoes
Shoes really liked, soft and very comfortable. The store's size grid is correct. The only thing that did not like is how they packed. Only in one shoe put a seal (in the photo you can see), because of this the second was wrinkled, although in the message asked to pack qualitatively.
Just gorgeous shoes, at her 36-37 took 7 and did not lose. Perfect quality, very beautiful rich red color, comfortable shoe. All as needed, as a gift the store put the rubber, for which a special thank you)
I order a second time, the parcel came quickly. Shoes without deformation.
Unfortunately, at the first fitting, the fastening broke. Talking to the store returned a small damage, and in general everything is well done.
I love this store not for the first time i order shoes from him, all excellent shoes came very quickly, there are a couple of spots, i'll try to wipe, the heel is high, i would like a little lower, and so everything is ok.
Good shoes, comfortable, the only thing, perhaps because of their style, when walking, the heel protrudes on the sides, i do not know what can be done with this
One of the most successful purchases on ali! At 23 cm of foot, ordered rr 5.
Excellent shoes. at 24,5 took 8. heel quite high. delivery 3 weeks.
nice guality, thank you very much
The shoes are very beautiful. Qualitatively executed. But i can not wear, the heel is too high for me.
Shoes are chic. I didn't expect it. Comfortable shoe, but wildly stink. Hope to fade
Super
Beautiful shoes, as in the photo. They are really on a narrower foot, i have a wide foot and the front part of the shoes is a little drunk, 25 cm size ordered 10 to sit more freely and could be worn on a bare foot and did not regret, fingers even a little rests, very comfortable in walking
At the foot of 25 cm perfectly fit the size 9. the shoes came in a normal soft package, each pair in a bag. There was a very acrid smell of glue, which hung completely after a day on the balcony. On the leg sit perfectly, there are no traces of glue, everything is neatly done. The shoe is comfortable. Let's see how it will be in the case! Fast delivery to moscow in 13 days.
Super shoes!!! Girls order will not regret!!!! Shipping fast!! On the leg 24,5 cm, took 8. everything came up, very comfortable!!!! Danced on corporate all evening and legs are not tired!!!!!!!!!!!
Good shoes. I carried houses, a little cut in the area of my fingers. Stop 23.5, took on reviews 6. with pleasure took b for a size larger. The lift is not comfortable. You don't go all day. Maybe if only the silicone inserts on different places .. Sent quickly!