SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Мне нравится.
they are great! just a little bit big so next time I'll buy them Large
as described.. thanks for the gift store
Come, correspond to the description of the store. Took on the size of a girl a teenager. In life wears 40-42. Strongly I will not paint, reviews from the photo and so enough.
штаны просто замечательные, очень тёплые и мягкие. доставка составила 22 дня, в подарок положили носки. товар рекомендую
Baby satisfied
D there is nothing to say, everything is super! Only I thought the rubber will not be so tight, but it's nothing
они теплые хорошо держит форму хорошо носит в прохладную погоду
Отличный товар, хорошее качество, заказывала на два размера больше
Came in 17 days, warm, the quality is good
Pants as in the picture, sewn well. There's a smell. As a gift, the store put his socks.
спортивка такие какие я хотела, взяла М на рост 160-162 и довольна, хотела взять L, потому что хотела большие, но М великолепны
On the growth of 166 m short :( and so all as in the picture, cool!!//
Read reviews and ordered pants size m, height 155 and weight 36, it was necessary to take s, they are big to me, I had to pull very high to The length was norms, if it looks not very, very wide, I'll try to sew, the quality is good, packed cool, still as a gift socks were good, came quickly
Everything is cool, only my lids are thick. Fast shipping. Socks as a gift.
Thank you, very satisfied with the order)) plus as a gift put socks, very cute❤& Middot;
The goods came with Puffs
Did not fit the size, the quality is very warm, very voluminous, will fill any
On growth 170 will go. Took XL came such as and wanted. Thanks for the socks.
отличные брюки! доставка 3 недели до Санкт-Петербурга, получила на пункте выдачи. спасибо большое продавцу за носочки)
Cloth wintry وثقيل loved it
Very happy with a product. Got a pair of sock as a gift. I really recommend this store ☺☺☺☺
Pants are good, though there was a defect, the store returned the money
On the height of 164 cm m is ideal
Pants came great. Warm. The fabric is pleasant to the body.
Thick Pants, perfect for the cold winter. The measures are very well done; I accidentally asked for an M when an S would have been better (the mistake was mine). I'm considering buying the same one again in another color and in the right size. Wine with a pair of gift socks.
My body size is 91-68-93. M is my size but I guess bigger size would make habe that hiphop look but I am not sure if that look would be good on me. Quality is perfect! It's a bit tight from belly but it's ok. And I think it also would be better if it were a bit longer but for this price it is amazingly good! I definitely recommend it!
good, but short
The pants are received. All right. Her daughter is happy. As a gift put socks.
very happy thank you
As a gift gave socks
Good, but the height of 157 (weight ~ 41) does not look like the picture. Still Higher people will fit
Fully comply with the description, as a gift the store put socks. Are satisfied with the purchase, we recommend