SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Это платье просто бомба, отлично село на ОГ 118, ОБ 120, спасибо!
хорошее платье!на параметры 89-68-89 взяла м, хорошо село не впритык, но и не висит мешком струящийся материал без дешевого блеска. не просвечивает, швы ровные, нитки не торчат. заказ пришел в СПб за 2 недели,
Клевое. Но магнитится. Не покрасило одежду, быстро дошло, заказала все-таки у другого продавца ещё одно. Хочу без яркого шва в области выреза груди
Very good store, sent more size, asked. There was no presence. It looks interesting, it's better probably with a T-shirt and sneakers. At 98-87-106 size XL sits strange. Perhaps it would be better to be smaller, but I will soon grow up, in a position. The fabric is thin, shiny
Thank you! everything is super! to the store, thank you very much ordered the rammer L but I needed to have a sizexl chat with the seller and he ordered me from the warehouse XL.
Super fast delivery in RB. less than a month. Surprisingly even, after 3 months waiting for other parcels.
Excellent dress, the village is good at 52, free. It is possible and at 54
Thank you to the store for the fast delivery, good quality, this second dress bought in this store, I recommend
Super dress, I recommend. One minus long delivery... ordered XL for 104*78*110 cm, sits freely, I like it.
I ordered the size M, because I did not want it to be tight, my parameters: 89 (but in the photo the bodice with pushap)/65/95. To the bottom it extends, I thought it was a minus, but it turned out to be a plus, very convenient, the fabric is very soft, falling Atlas. My belt, everything is good, I want to order a blue one. Happy. Ordered 7.05 came 21.05 for a new poshta, which is a plus
Perfect product, store-Dushka! Thank you!❤
Good product.
Very thin and light dress. On the growth of 154 (85-65-90) the village is good, even slightly free, not in the obtyagon is shorter. As for me, such a dress is better to wear on the sea in the evening on the coast to walk... In general, very satisfied. Thank you store!
Un peu comme une nuisette, mais si on accessoirise, c'est très joli. Taille parfaite
I ordered three things from this store, came with tags in zip-lock packages in Mo for a month (in the combined parcel). Took in size XL, afraid that in the chest will be tight, I had to suture (parameters 94(77)-68-94). There are no complaints about quality, everything is like wanted, a very beautiful dress. Many thanks to the seller!
Excellent quality of tailoring, smooth stitches, threads do not stick out anywhere, good, very soft fabric. The straps are well made, adjusting the length of the piece is metal and not flimsy, does not slip and keeps the length of the strap very well. Stretches very slightly, wide, about 5-10%, outside moderately glitters, but not as much as satin/Silk, inside is matte.
Very good fabric and cut well done
Excellent store advise me and hit the nail thank you
It's just space delivery in 9 days. The dress is good. I wear the size 50, took XLL, the village is good, but why is it very large in the chest (
i have received it , nice dress
As in the photo. L size at 46 Russian is normal
Excellent quality
A gorgeous dress, I wear it pregnant and including a T-shirt, later with a belt can be
The dress came quickly, the material is different than in the photo. It's not even Atlas. It looks like a nightie than a dress, and I'm right in the hips. Therefore, minus 1 star. And the store is sociable, sent quickly.
absolutely beautiful. uk size 14 took an extra large and it hangs perfectly
On the OG 100 from 67 OB the village is free, but not big. The straps are adjustable. NV height 170 cm not short, MIDI