SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
очеееень красивое! спасибо)
Отличное платье. На 42 s село хорошо. Рекомендую. С продавцом не общалась
The dress is perfect. Super comfy! The color and the shape match the pictures and the description. Super satisfied! Arrived on the expected date. Very happy with this order. Thanks.
Very cool dress, with pockets for work most that, the fabric is dense, the color is pleasant, the length is perfect
Normal quality, you can take it.
Amazing dress!
Synthetics, in + 28 it is very hot, sewn neatly, on the OG 100-105 cm took XL.
The dress is cool, only sorry that synthetics. At 46-48 ordered M, the village is perfect, even the place remains)))
too large
Probably it was necessary to take s Ku .... as it is free, but can belt wide will get better. On the parameters 93-70-95 growth 173 50 kg. very cute bows. We even sleeves are not narrow and need a bow width to reduce. Many write that increase the hips... well, if they are not, then this dress solves this problem. I think that with shoes and accessories, the dress will play. very beautiful color for autumn. warm... I recommend the goods quality to buy.
Платье подошло прекрасно. На российский размер 103 87 108 подошёл размер XL. Швы ровные, всё сделано на совесть. Товар доставили за три недели. Спасибо продавцу. Рекомендую.
The goods came on time, the order is satisfied. color as in the photo. I had to wear it in the studio to plant it on the figure. I recommend both the product and the store.
The other dress of this store is 5, and it's like a bag. Or I'm not coming. Another mop is lacking in hands for the fullness of the picture
The dress looks really good, just like in the pictures. The material is very pleasant to the touch, well sewn, and it looks quite nice on blue.
It came quickly, I liked the dress, eur. Size 36., M sat optimally, the material is dense, there is not much narrow on the wrist, but since I have thin hands sat well
amazing dress. love it!
I thought that the fabric is knitwear, but in fact a thin suit fabric, on parameters 88-65-89, the bottom of the dress is wide
A little disappointed with the material but it remains very nice range
Beautiful dress I love it
very good product!5 stars
Beautiful, love it!
The dress received one month after the order. On the Sizes 102-82-102, height 170, ordered XL, so that it was not obtyag. With the size guessed, sits freely, the ass can be packed more, there is a place. The color matches, the fabric is like a thin suit, does not stretch. I bought it for work, but you can say "both in the feast, and in the world, and in Good People)" after a working day in the office, it crumpled in moderation. I like the buttons on my back, it looks more interesting. In general, I liked the dress, I'm happy with the purchase, I'll wear it with pleasure. Thank you.
The fabric is different from me thinking. It's a little hot.
Nešioju S, atsiuntė M. tikrai didoka, bet graži.
The quality is good, the fabric is pleasant to the body, the size matches
Did not fit the size. Malomerit
It looks good, although synthetic fabric. But it goes well. The size corresponds to the ordered, it is convenient that it is two-sided.
The dress is original. I liked it very much. Can be worn on both sides. Another gift is a very beautiful hair clip. Thank you very much
Size s suitable for a 38 europe