SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A good jacket, that's what I needed. Very light, though not quite the picture corresponds, I thought it would be a deeper burgundy color. Especially it is necessary to note the fur, it is very decent, fluffy and beautiful. On the parameters 88-68-90 ordered the size L, although the store offered m. I did not regret it, the size approached perfectly, there is room for a sweater. On height 162 the length is excellent. I am very pleased, on our Almaty winter just right. For Russia, probably, thin. Thank you very much to the seller, I recommend the store and this jacket.
Jacket is super! Faux fur, but fluffy beautiful. The jacket is not winter, for the spring just.
Very beautiful, I like it. Thanks to the store.
as expected.
The jacket came three weeks before the Belgorod region. The fur is very beautiful and fluffy. the jacket material quality color is rich. The product corresponds (as in the store's photo). Very satisfied. seller recommend.
THE Product is wonderful as the picture and excellent material
Size well. Fine enough, but good. Sewn, perfect finishes... Super nice this coat
great jacket thanks
Beautiful, hot. Feathers are huge
Same as the photo! Loved!
The goods have arrived.
Like the jacket material, arrived early .. I am very happy with the acquisition Super indicate
I ordered 4.07-i got 7.08. The jacket came up, everything is in size, the order is satisfied, i will order more, but only another color.
Excellent quality, same as the image. Very happy, very warm I'm size l pedi xxxl fit
Very good, just like the pictures described. Am a little thin, to be more fair in waist would be a XS. Bought, but is great, if not just not fitting a thicker blouse underneath the coat. IS perfect.
Perfect fast delivery
Beautiful. As am Brazilian, with 1,57 and 56 kg, this size was only a little off, but as will put clothes underneath, will be cool. THE color is really as pictured. Recommend.
Product quality enjoyed! Arrived well packaged and size worked Following table!!
It's beautiful the size is accurate to the d is crypt! The very good quality, it took time to arrive, i didn't open a dispute because i had a lot of confidence in the store because i had already bought him before, maybe the problem of the delay was here in my country. Answer the questions, very kind.
Loved the coat, arrived early. B warm and excellent quality. Super indicate
A good jacket, my daughter came up. I like it. I got a month to len. obl. Thank you store!
Sweet ask the same size
Totally gorgeous - I love this. Bought three and all come have come super fast and are lovely
The product arrived before the scheduled date. Very good.
Very nice. Recommended
The goods came quickly, the quality is excellent. Thank you very much to the store!
Beautiful beautiful, i'm a size s but i asked for m and i stay justified. Beautiful, the color as in the photo, super warm. Very satisfied.
I love the jacket, the product arrived in 10 days in chile.
Very nice and quality