SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Satisfied
Came in 23 days. The size came to an increase of 162
Excellent quality! Coincidence 100%
Thick thick buckle, very liked, warm!
The dress is beautiful but shining!!
Ordered on January 24. For 2,5 months the goods did not come. After opening the dispute, the store wrote that the goods will soon be and asked to wait. The money is back.
A good warm dress, the photo is already washed, does not fade, everything is OK, but not as long as the model, my height is 165
Super
Very beautiful, slim figure and at the same time does not highlight shortcomings. Color accurate. The size is ideal for 93 and the height is 161 longer than I wanted. But a little not pleasant to the body, and the neck is better to bend slightly inside
Sleeve short. Little. If you have s recommend M. my parameters: og-93 of-68 of-95 growth 172
It came super fast, to the touch of wool, there are no tags, because the composition is unknown, very warm, that's why I'm experiencing. And in general I liked it very much, for the winter
The dress is cool! Thank you!
Nice warm dress. .. Super fast dashboard. .. Seller redemption ....
Palaila cheré 2 weeks, good quality, on parameters 92-73-94 ordered M. excellent fell, thank you to the producer.
The dress for the autumn came on my 44, after hand washing did not pollen, did not stretch, did not sell! Happy!
Prompt delivery, quality is good. I recommend the store.
Thick, warm dress. Pretty universal. In the photo of the dress immediately after unpacking, the traces are visible) but they quickly arranged. My height is 152 cm Dress 2 cm below the knee, the length of the sleeve is visible in the photo. Parameters 82/63/93. Looks great with a classic black coat. Color is different from store's pictures. Delivery is surprisingly fast.
The dress is dense but White still shines, the color is more cream, the quality is good
like a picture, a bit smell, wash it and it´s OK
Great dress
Love the dress. It's exactly as described, the knitted fabric is thick and of good quality. I am 176cm and the dress goes to my knees. I bought a size M and the dress fits perfectly. Arrived in 1 month.
Super, I liked it. Quality will go. At the height of 160, the weight of 55 sits well.