SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice blouse, correct size, highly recommended
Nice blouse
Very good product quality. Not transparent. I recommend it
20 days to Moscow, the quality is good, but does not stretch, very short ((who has a big ass is not very
The order is satisfied, the sizes are correct, the material is pleasant, the seams are even
The thing is good! Corresponds to the description, but the color is more mustard. I came quickly. Recommend.
arrived quicker than I thought. fits really well too
very good
The description is accurate. The material is synthetic, but to the body is nice. The size mesh corresponds, the sewn is qualitative. Thank the store and successful business.
On og107-small, 2xlthis is size L
She's very pretty but she doesn't stretch and I'm not staying
Excellent equal to the right images and size
Reached for 2 weeks, the quality is not bad for such money
Very good blouses. The only thing, but I thought they 'd be longer.
It came very fast. Soft and comfortable fabric. Very happy.
The blouse has been a month, the order is very satisfied, the size corresponds, the quality is excellent! Recommend, very satisfied with the purchase!!!
Came fast and in good condition.
It's exactly the same as in the photo.
Beautiful, the fabric is very fresh
The blouse is nice, the fabric too, I ordered it 150120 and 240220 came
Very beautiful shirt, true to size, comfortable and light. Highly recommend!
excellent top very flattering on my size 18 figure
Very good blouse. nice material. fast delivery. advise
Liked the jacket. But a little harder than the picture
.
Chest 106 cm, size XXL fit perfectly. Thank you!
It took almost A month. Carving something bigger than described, but fine. Summer thin fabric, with a touch of shine. She won't let me upload pictures.
Run small it’s pretty tho . Size up
Beautiful top but small size is a shame
It's beautiful wish they had in other colors
Blouse is very beautiful fabric also.
Excellent blouse and a wonderful Seller. Fast shipping
Great blouse
lovely material. quick shipping. A little bigger than expected but ok
Good material, good size! I am happy!
Perfect blouse. At OG 114 XXXXL a little free, but if you have a breast more, it's an ideal option. The bottom of the blouse, is filled by the type of "Basque" attached to the tummy. Material pleasant to the body
Not as long as I thought but still fits nice
Blouse quality is good, a little not guessed with the size, on the OG 108 you need to take XXL, this size back to back, but due to the fabric a little tightened, the cutout is deep, in general the product is satisfied, the track is tracked.
Fash shipping. Really nice. i like it.
Like the photo. Good material
++++++++++++++++
Great