SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality !! Material is thicc but stretchy & reminds me of a carpet, mais c’est okay !!! The fitting looks the same in the pictures and is very cute !
It's very nice mido 1.68 and fits me well long
Thank you store for fast delivery
Excellent quality, very satisfied with the product.
Good afternoon. I think that the cardigan is an elongated thing. I'm 158, on the chest 126 and I'm slightly closed to the ass and the sleeve is short. The quality is excellent for 5 but the cut 2.with the store did not communicate.
Cardigan is just super! I really liked it! True, the length is slightly shorter, but it spoils the view in any way!
Corresponds to the description, the quality is good, but some places are not fully stretched loops
1. The product fully corresponds to the photo 2. fast delivery, which can not but please 3. There was an unpleasant smell, but after washing everything is fine 4. a little prickly, which at first gives discomfort; the style is just perfect, for a long time I was looking for a cardigan in such a range; 8/10 S
Very nice warm vest, I liked it very much
Cool, like warm, but looks like dirty, not as neat as in the photo
Exactly as in the picture
Very beautiful, soft and oversize I love
Cardigan mega supersky, for such a price on my parameters 110/90/115 sits freely. delivery fast
Nice cardigan. Not thick, but not thin. Size ok. looks very good even!
There is a slight smell and it is bolshevata, but I like
Super cardigan!
I did not even expect it to be so large, I am 167 cm, weight about 52, parameters 78-64-90. Very cool, good quality, warm, soft, present smell. In general, I'm happy, the package went about a month.
Super cardigan!
Everything is good only the color seems a little darker than the picture came quickly.
Great cardigan
Soft, there is an unpleasant smell. My height is 163, weight is 52
Warm and cozy cardigan! At height 174 sleeve is not short
Good
This one's a bit itchy but ignorable, not as cozy as I thought but its still amazing.
Good quality and warm.
Great jacket, very stylish. But the minus for me, a little spiky. So I can only wear on the long lines
The cardigan is very large, warm. As a gift put the rubber.
A bit short, but good quality!
Good at first glance. Just like the picture. But there is an unpleasant smell of chlorine.
Size oversize, came with the smell, it seems that in the composition there is wool. In general, the purchase is very satisfied.