SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Erhiem The Fashion Web Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of erhiem.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not only that the coat waited 4 months (the first coat went to another city. Sent the second coat.) As a result, the coat finally came, but it turned out to be small. It is written that the girth of the chest at 122 I have a girth of 112 and it does not converge. I don't know what to say. I wrote to the store to see what he will answer.
I never received the coat but the store gave me a refund I'm disappointed because I was looking forward to the coat but It's not the seller's fault Thanks
Very nice, beautiful, bright and thin coat. Not for Russian winter for sure! Now-5 ° ¢, I'm warm in a thin jacket. Let's see what happens next. Stitched neatly, qualitatively. Delivery is fast (less than a month). For a bright autumn the most it! I recommend.
A little crumpled at the reception otherwise everything is fine
Coat Super! The quality is excellent, in my OG 98, came up, even a little loose, with a sweater will be excellent! The store is sociable, sent quickly, thank you very much, I wish success and prosperity, I recommend the product
Past perfect, mooi jas
Coat is good. Delivery 18 days to sc
Received the sweater very well packed, size perfect bright color finished seam hot beautiful best description site am very satisfied super recommend buying
Good
Coat size corresponds to the stores size table. Material of this coat is cheap, looks like felt. Very fast delivery - less than two weeks.
I ordered xxl very worried that it would be too big. On the size 46, og 94, ot 76/ob 102 was excellent. The color is bright, saturated. The parcel was tracked, the goods were sent quickly, the delivery took 1,5 months to two.
Very good
Everything is fine, it does not work to steam, to send a photo, a little later, and in general i'm very happy, although i take the second, the first did not fit the size, but i already sold it, because quality, very soft, well sewn, factory quality. For size russian 50,52